Note: The job is a remote job and is open to candidates in USA. Garner Health is a rapidly growing company focused on reshaping the healthcare economy. They are seeking a Customer Experience Associate to join their Claims team, responsible for ensuring accurate and timely claims processing while delivering exceptional service to members through various communication channels.
Responsibilities
- Evaluate claims to determine whether they qualify for reimbursement
- Deliver exceptional service to our members via phone, chat, and email, offering education and guidance to help them navigate the Garner claims process
- Follow documented best practices for handling claims and communicating with members; suggesting process improvements as you identify them
- Manage and organize workload using Garner’s platform and tools, including Zendesk and G Suite
- Achieve pre-defined goals for efficiency, responsiveness, and quality
- Triage and escalate complex and urgent member situations
- Retain detail-oriented working knowledge of Garner processes and healthcare billing practices
- Relay member feedback to leadership teams to improve Garner’s solution
Skills
- Evaluate claims to determine whether they qualify for reimbursement
- Deliver exceptional service to our members via phone, chat, and email, offering education and guidance to help them navigate the Garner claims process
- Follow documented best practices for handling claims and communicating with members; suggesting process improvements as you identify them
- Manage and organize workload using Garner's platform and tools, including Zendesk and G Suite
- Achieve pre-defined goals for efficiency, responsiveness, and quality
- Triage and escalate complex and urgent member situations
- Retain detail-oriented working knowledge of Garner processes and healthcare billing practices
- Relay member feedback to leadership teams to improve Garner's solution
- A passion for helping people solve their problems with an ability to think creatively and empathetically
- Experience working in a customer-facing or operations environment with demonstrated experience staying calm under pressure
- Excellent written and verbal communication skills
- A high level of detail- and process-orientation, digital organization, and resourcefulness
- A desire to work in a rapidly evolving startup environment; comfortable with some ambiguity
- A desire to be a part of our mission to improve the healthcare system
- A quiet and distraction-free work environment with a reliable internet connection (ability to hard wire if needed strongly preferred)
- A bachelor's degree is preferred but not required
Benefits
- Flexible PTO
- Medical/Dental/Vision plan options
- 401(k) with company match
- Flexible spending accounts
- Teladoc Health
Company Overview
Garner Health is a technology-driven platform providing healthcare services and helping people search for doctors. It was founded in 2019, and is headquartered in New York, New York, USA, with a workforce of 201-500 employees. Its website is https://www.getgarner.com/.
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