Note: The job is a remote job and is open to candidates in USA. Communication Service for the Deaf (CSD) is the largest NPO dedicated to cultivating opportunities for Deaf success. They are seeking a Communication Assistant to facilitate phone calls between deaf or hard of hearing individuals and hearing individuals through their Telephone Relay Service.
Responsibilities
- A Communication Assistant relays telephone calls between deaf, hard of hearing, and speech-impaired consumers (TTY users) and hearing consumers through the telephone network
- The Assistant will understand the speech patterns of people with mild, moderate or severe speech disabilities or those who use a speech augmentative device
Skills
- A minimum of a High School Diploma or equivalent
- 18 years of age or older
- Ability to type at 60 words per minute with minimal errors (to graduate training)
- 45 words per minute with minimal errors to pass initial testing
- Excellent customer service experience and a relaxed/calm demeanor
- Ability to work various schedules including weekdays, weekends, evenings, and holidays
- Must be able to pass skill assessments administered by a local recruiter
- Hearing acuity (tested by an audiologist)
- Private and quiet office space with a closed door
- Hard-wired internet connection via ethernet cable (cable provided by CSD)
- High-speed internet connection (3.0 MG download; 1.2 MG upload)
- Candidates for this role must live and work in Texas
Benefits
- Opportunity to work from home
- After completing required in-person training and meeting qualifications to work from home
- Starting wage of $14 per hour, $.50 differential after hire
- Hiring for full and part-time positions
- Eligible for salary increases twice a year
- Paid time off (for all employees)
- Employee Assistance Program (available immediately, no employee cost)
- Employee rewards for good attendance and performance
- Student loan forgiveness eligibility (due to non-profit status)
- Downtime is YOUR time
Company Overview
Communication Service for the Deaf, Inc. It was founded in 1975, and is headquartered in Austin, Texas, USA, with a workforce of 1001-5000 employees. Its website is https://www.csd.org/.
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