Note: The job is a remote job and is open to candidates in USA. Harbor is a leading provider of expert services in legal technology and operations. They are seeking a Business Analyst & Workflow Consultant to identify automation opportunities and design solutions for legal departments, contributing to the digital transformation of legal operations.
Responsibilities
• Conduct interviews, research, and process observations to identify automation opportunities
• Create process maps, requirements documents, and solution designs that reflect optimized workflows
• Troubleshooting conditional logic and data validation to ensure reliable workflow performance
• Multitask and prioritize effectively in a consulting environment, managing multiple client relationships and concurrent projects
• Develop, test, and deploy automated workflows using no-code/low-code platforms with a focus on efficiency, error handling, and integration logic
• Serve as the voice of the user—ensuring intuitive, efficient, and delightful end-user experiences
• Lead workshops, demos and live solutioning sessions, bridging communication between technical and non-technical stakeholders
• Maintain project ownership: monitor timelines, scope, and budget to ensure successful outcomes
• Deliver client-facing reports, proposals, and supporting documentation
• Build expertise in legal technology tools, workflow design principles, and system integrations
• Collaborate with cross-functional teams including engineers, legal professionals, and developers
• Stay ahead of legal tech trends and identify areas for innovation and growth
Skills
• 4-year undergraduate degree in business, finance, legal studies, MIS, computer science, or similar field
• 3+ years of experience in consulting, legal operations, or process automation
• Strong analytical and problem-solving skills—especially around processes and systems
• Ability to communicate complex ideas clearly (verbally and in writing)
• Experience creating process documentation and workflow diagrams
• Comfortable translating business requirements into technical specs or configurations
• Proficiency with productivity tools (Excel, PowerPoint, Word, Visio or Lucidchart)
• Technical aptitude and a willingness to learn no-code/low-code platforms
• Passion for legal technology, operations, or enterprise workflow automation
• Entrepreneurial mindset—confident, adaptable, and proactive
• Willingness to work in a fast-paced, collaborative, and remote-first environment
• Experience working with legal departments or related functions is a plus
• Bonus: familiarity with platforms like TAP, ServiceNow, Onit, Checkbox, Airtable, or Tonkean
• Relevant internships or early-stage startup experience preferred
Company Overview
• Harbor is a provider of expert services across strategy, legal technology, operations, and intelligence. It was founded in undefined, and is headquartered in Chicago, Illinois, USA, with a workforce of 501-1000 employees. Its website is https://harborglobal.com.
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