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Role Description
This role involves contributing to the mission of the Shared Services team, which is to deliver the best associate experience and enable our HR teams and associates to focus on the highest-value work through operational excellence, technology, and analytics.
- Serve as HR point of contact for inquiries
- Ensure consistent application of policies and procedures
- Manage assigned caseload in the ticketing system
- Dedicated to innovation, inspiring teams to meet and exceed expectations
- Resolve Tier 1 cases regardless of channel using knowledge database, FAQs, and training
- Escalate cases to Tier 2 and 3 as needed
- Help to create and improve knowledge and resources
- Enter Workday transactions requested by People Leaders, HR Community, and Associates using standard work documentation and knowledge articles
- Ability to maintain confidentiality and handle sensitive information
Qualifications
- 1-2 years in an HR, Customer Service, or Shared Services role
- High School Diploma or equivalent
- Must speak Spanish and English for the LATAM region
- Experience with MS Office
Requirements
- Excellent Excel skills
- HRIS systems, preferably Workday
- Case Management or Customer Relationship Management (CRM) Tools
- Ability to speak Portuguese
Benefits
- Flexible working hours
- Professional onboarding and training options
- Powerful team, looking forward to working with you
- Career coaching and development opportunities
- Health benefits
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