This role is not open for submissions from outside staffing agencies
Regional Collections Specialist
What Brought You Here
- Pay- $55,000 - $65,000/year
- Benefits starting DAY ONE!
- Location - Remote
Who you are:
You are an experienced Collections Specialist with a strong background in B2B accounts receivable and commercial collections. You know how to drive results while maintaining positive, long-term customer relationships — balancing accountability with professionalism in every interaction. This role combines financial analysis with customer service, as you'll review credit, set appropriate credit lines, and work closely with customers to resolve outstanding balances. You'll make and receive calls, negotiate payment arrangements, and ensure timely payments all while providing a positive experience and maintaining compliance with applicable laws. Success in this role means not only reducing risk and bad debt, but also building trust and long-term relationships with our customers.
What you will be doing:
- Make at least 50 outbound calls a day.
- Assess credit risk and establish credit limits and the establishment of new customers.
- Analyze customer financial statements.
- Use and interpret Experian and NACM credit reports.
- Conduct collection calls and customer visits to collect Accounts Receivables.
- Negotiate customer disputes to resolve and document root causes.
- Provide customer service and develop relationships with internal/external customers and branches.
- Maintain accurate credit and collection files, documenting collection efforts for each customer.
- Review collection reports to ascertain the status of collections and balances outstanding and evaluate the effectiveness of current collection policies and procedures.
- Establish work standards, develop objectives, and design/maintain effective workflows and operating procedures.
- Interact with Sales Team to research Customer Account issues.
- Market, train, counsel, advise, and communicate credit department policy and procedures to company personnel.
- Participate in major department projects and take an active role in cross-functional teams to assist in driving quality improvements, processes, and initiatives.
- Other tasks as assigned
Skills You Bring:
- Minimum of 4 years of experience working in a Credit, Collections, or Accounts Receivable position
- Minimum of 4 years of experience in a Customer Facing role
- 1-3 years of experience working in a Call Center
- Experience pulling and manipulating reports out of Experian.
- Associate degree required; bachelor's degree in accounting or finance preferred.
- Demonstrated proficiency in Math and Accounting skills.
- Demonstrated proficiency in Financial Analysis
- Intermediate knowledge of Microsoft Word Products, particularly Word and Excel
- Excellent written and oral communication skills; particularly in the case of persuasion and influence
- Self-motivation and initiative; Must be able to perform duties and responsibilities independently with minimal supervision.
- Strong attention to detail
- Strong analytical and problem-solving skills
- Excellent customer service and interpersonal skills
- A "right-first-time" attitude
- Strong organizational skills including the ability to successfully execute multiple projects.
- Strong personal and business ethics
Why Trulite:
Trulite offers the most comprehensive benefit coverage in the industry. We give our employees immediate access to health, dental, vision and life insurance benefits, as well as provide short/long-term disability coverage to protect you financially if you should incur a non-occupational illness or accident.
We are pleased to offer a comprehensive wellness initiative that includes access to a progressive financial training program.
Stay with us for a year and your 401k employer match is 100% vested and immediately becomes part of your ever improving financial plan. This is also true for those who select and contribute to their Health Savings Account. We match on both employee and family coverage to help cover out-of-pocket expenses and if unused continues to grow until needed. The employer match for your HSA, if you choose to participate, is also vested immediately at 100%, improving your financial health.
Trulite bears most of the cost of your benefits. We structured these benefits because we care not only about your physical well-being but your financial health and welfare too. Let us show you why Trulite values you as an employee and how we will help you achieve financial independence.
We are an Equal Opportunity Employer. We embrace and encourage our employees' differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.