Position OverviewWe are seeking an experienced Project Manager with strong ServiceNow and Agile delivery expertise to lead and manage federal IT initiatives. This role is ideal for a results-driven professional with a solid project management foundation, hands-on ServiceNow experience, and the ability to partner effectively with technical teams and government stakeholders in a remote environment.The successful candidate will oversee ServiceNow implementations and enhancements, ensure on-time and compliant delivery, and guide cross-functional teams through Agile project lifecycles.Key Responsibilities
• Lead and manage Agile ServiceNow projects from initiation through delivery
• Collaborate with business and technical stakeholders to gather, analyze, and translate requirements into ServiceNow-based solutions
• Manage project scope, schedule, risks, issues, and dependencies
• Use ServiceNow to manage user stories, backlogs, sprint planning, and reporting
• Ensure project deliverables meet federal security, regulatory, and compliance requirements
• Facilitate Agile ceremonies (stand-ups, sprint planning, reviews, retrospectives)
• Provide regular status reporting to government and internal leadership
• Coordinate with development, testing, and platform teams to ensure quality outcomes
Minimum Qualifications
• Bachelor’s degree (BS/BA) in a related field (Business Management, Computer Science, Software Engineering, or similar)
• Five (5) years of professional experience
• Three (3) years of direct experience managing Agile ServiceNow projects
• ServiceNow Certifications
• ServiceNow Micro-Certifications
• Proven experience engaging with business stakeholders to gather and analyze requirements and map them to ServiceNow functionality
• Ability to obtain and maintain a Public Trust clearance
Clearance Requirement: Ability to obtain and maintain a Public Trust
Citizenship Requirement:U.S. Citizenship required (federal contract requirement)Highly-Valued Qualifications
• Active or previously held Public Trust clearance
• Master’s degree (MBA, MIS, or related discipline)
• Project Management Professional (PMP) certification
• ServiceNow Implementer Certification
• Experience using ServiceNow Agile tools to manage product backlogs and user stories
• Experience supporting federal government projects
• Knowledge of security and regulatory compliance requirements in federal environments