Job Description:
• Lead end-to-end implementation projects across the Genea Security product line
• Serve as the primary point of contact for all implementation activities and project-related requests
• Act as a liaison between customers, vendors, and internal teams to coordinate project requirements
• Develop a deep understanding of each customer’s goals, environment, and project scope
• Own project timelines, deliverables, and status trackers
• Set and manage customer expectations while escalating issues as needed
• Conduct project meetings, document meeting minutes, and prepare weekly status reports for stakeholders
• Proactively manage project tasks and milestones, keeping leadership informed of progress
• Maintain a detailed risk and issues log and develop mitigation strategies
• Establish a strong understanding of Genea’s security product and features to effectively assist and train end users
• Identify process or system gaps and drive effective, corrective solutions
• Respond to customer inquiries via phone, email, or chat in a timely manner
• Demonstrate best practices in customer service by providing options, resolving issues, and communicating proactively
• Represent the department in internal meetings and cross-functional discussions
• Perform other related duties as assigned
Requirements:
• Bachelor’s Degree required
• 4+ years of relevant experience
• Experience in the physical access control industry strongly preferred
• Strong understanding of project management principles, including project planning, stakeholder analysis, and leading effective meetings
• PMP or similar certification strongly preferred
• Proficiency in MS Outlook, Word, Excel, and Adobe Acrobat
• Excellent written and verbal communication skills
• Strong customer service mindset and desire to help others succeed
• Demonstrated ability to build and maintain strong customer relationships
• High attention to detail and strong analytical/problem-solving skills
• Ability to thrive in a high-growth, fast-paced technology environment
• Self-starter with the ability to work independently, including in remote settings
Benefits:
• medical, dental, and vision insurance
• flexible spending accounts (FSA)
• life insurance
• accidental death and dismemberment (AD&D) insurance
• long-term disability (LTD) coverage
• paid time off (PTO)
• 401(k) retirement savings plan
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