Macro Connect, Inc. is a small but growing Managed Service Provider team focused on helping schools, cities, and businesses achieve breakthrough performance by leveraging technology. The Project Coordinator will be responsible for planning and executing projects, filling technicians’ schedules, and ensuring work is completed on time and within budget while maintaining strong client relationships.
Responsibilities
- Be the primary point of contact with MC clients on projects, responsible for keeping them up to date throughout the project
- Lead project planning and implementation
- Coordinate the project scoping process in conjunction with our technicians
- Create and manage project schedules, budget, and resources
- Set the goals, tasks, and resource requirements for each project
- Ensure our ProServices technicians have work scheduled 2-4 weeks in advance
- Track project progress and deliverables, communicating to the client as needed
- Regularly review project plans and schedules
- Communicate project expectations and contribute to project plans (internally with the team and externally with our clients)
- Resolve project issues and implement change orders
- Report project progress and present solutions to problems (internal and external)
- Lead kick-off and post-mortem project team meetings
- Prepare spend and forecast reports during the project lifecycle
- Work onsite with our clients along with the Pro Services technicians where appropriate
Skills
- Strong interpersonal skills to influence cross-functional teams and build relationships with clients and stakeholders
- Excellent organizational and time management skills, with the ability to manage multiple projects and prioritize tasks effectively
- Comfort with project budget tracking, and forecasting
- Experience creating or being involved in the Scope of Work process
- Strong problem-solving skills, with the ability to identify and mitigate project risks
- Excellent verbal and written communication skills, with the ability to communicate technical information to both technical and non-technical stakeholders
- Ability to analyze project data and create reports for stakeholders
- Experience with resource allocation and vendor management
- Familiarity with security and data privacy regulations and standards
- Willingness to work onsite with technicians when it benefits the client and project
- Experience working for an MSP or similar IT environment
Benefits
- Health, Dental, Vision, Short-Term Disability & Life Insurance
- 401K with a company match of up to 3.5%
- Vacation/Sick Days, Personal Days, and Holidays
- Hybrid work environment
- Mileage Reimbursement
- Mental health resources
- Professional Development Support and Funding
- Coffee and bagels
- Beautiful, modern, dog-friendly workspace
- Company-wide performance-based year-end bonus
- Profit sharing based on company performance
Company Overview
Macro Connect is Metro Detroit's premiere technology consulting firm specializing in computer and technology support for schools and small businesses. It was founded in 1997, and is headquartered in Detroit, Michigan, USA, with a workforce of 11-50 employees. Its website is https://www.macroconnect.net/.
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