Job Description:
• Act as the primary liaison for Professional Services, conducting regular meetings to maintain client relationships and scope service offerings.
• Lead successful ERP implementation projects as the primary sponsor, collaborating across Epicor teams and functions to ensure positive outcomes.
• Support Project Managers in strategic planning, risk mitigation, and best practices to deliver projects on time and within budget.
• Participate in and lead Project Kickoff, Planning, Milestone, and Steering Team meetings both remotely and on-site.
• Address escalated client concerns from inception to resolution, ensuring high levels of client satisfaction.
• Compile and review project health metrics, overseeing strategic decisions related to project margin and resource allocation.
• Assist Sales with client references, pre-sales presentations, and service planning while identifying and managing project risks.
Requirements:
• 8+ years of extensive enterprise-level project management experience with demonstrated success and knowledge, including 3+ years of Distribution industry experience.
• Bachelor's degree or equivalent experience.
• Experience in ERP software implementation required.
• Willingness to travel up to 50% and occasionally work at client sites.
Benefits:
• Comprehensive health and wellness benefits designed to support your overall well-being.
• Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
• Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
• Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
• Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
• Comprehensive support for international relocations and permanent residency processes.
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