Role Summary
As the PMO Manager, you will serve as the operational backbone for program execution across Arch’s federal portfolio. You will work closely with the Director of Service Delivery & Quality Assurance and partner with all Program Managers (PMs) to standardize delivery operations, strengthen execution discipline, improve visibility, and ensure consistent use of Agile tools and governance. This is a hands-on role: you will actively manage delivery cadences, maintain governance artifacts, build dashboards, and—when execution falls short—step in to develop requirements, translate them into actionable work items, and enter/manage them in Jira and/or Azure DevOps to keep delivery moving. You will also engage directly with customers to support delivery coordination, clarify requirements, and ensure outputs meet Arch’s quality standards and are client-ready—while supporting contractual alignment and negotiations consistent with the FAR and contract terms.
Key ResponsibilitiesCustomer Interaction & Stakeholder Coordination
• Serve as a customer-facing delivery partner, participating in client meetings to support execution planning, clarify requirements, and maintain delivery transparency.
• Coordinate with government stakeholders to validate priorities, confirm acceptance criteria, and resolve blockers impacting delivery timelines or quality.
• Support Program Managers with customer communications, meeting preparation, action tracking, and follow-through to ensure consistent responsiveness.
• Help manage expectations by translating delivery status and risks into clear, actionable updates aligned to contract objectives.
Contract Alignment, FAR Support & Government Negotiations
• Support PMs and leadership in maintaining alignment between delivery execution and contract requirements, including SOW/PWS, CDRLs/deliverables, SLAs, and performance measures.
• Apply working knowledge of the Federal Acquisition Regulation (FAR) to support contract administration activities and ensure delivery decisions reflect contractual constraints and obligations.
• Participate in government-facing discussions where scope, deliverables, priorities, timelines, or acceptance criteria are negotiated; help document outcomes and ensure they are reflected in delivery plans and backlogs.
• Support development of contract modifications and negotiation inputs (e.g., schedule impacts, scope adjustments, assumptions, risk statements), coordinating with internal contracts/business teams as needed.
• Maintain traceability between customer requests and contractual mechanisms (e.g., change requests, contract mods, task orders), helping ensure work is authorized and properly documented.
Portfolio Governance & Delivery Operations (Hands-On)
• Run portfolio delivery rhythms (weekly execution syncs, program health reviews, RAID reviews, milestone readiness checks) and drive action closure.
• Maintain and actively manage governance artifacts (RAID logs, decision logs, action trackers, milestone trackers, deliverable trackers).
• Identify delivery risks and cross-program dependencies early; coordinate mitigation plans with PMs and technical leads.
Requirements Development & Backlog Execution Support
• Elicit, document, and refine requirements (business, functional, and non-functional) in collaboration with customers, PMs, and technical teams.
• Translate requirements into high-quality Agile work items (epics/features/user stories/tasks) with clear acceptance criteria and “definition of done.”
• Step in directly when teams are not executing to required standards to ensure backlog items are created, updated, prioritized, and ready for delivery.
• Ensure traceability from requirements → backlog → deliverables to support acceptance readiness and auditability.
Agile Tooling & Delivery Platforms (Jira, Azure DevOps, Confluence) — Hands-On Ownership
• Directly configure and operate Jira and/or Azure DevOps (ADO): projects, boards, workflows, issue types, fields, permissions, filters/queries.
• Create and maintain backlog structures, sprint/iteration setups, roadmaps, release tracking, and dependency tracking in Jira/ADO.
• Enter and manage requirements in Jira/ADO, ensuring data integrity, prioritization, and delivery visibility.
• Build and maintain dashboards and reporting (burn-up/down, velocity, throughput, WIP, cycle time, blocked/aging work, milestone confidence).
• Own Confluence execution standards and directly maintain documentation spaces/pages (requirements repositories, decisions, templates, meeting notes, playbooks).
PM Enablement & Execution Discipline
• Coach and support PMs on planning, scope control, estimation, capacity management, dependency management, and escalation discipline.
• Provide direct support during high-tempo periods (transition-in, deliverable surges, releases), including hands-on coordination to keep delivery on track.
• Standardize templates and playbooks (status decks, deliverable checklists, comms plans, governance agendas, RACI, escalation workflows).
Deliverable Quality & Readiness (Arch Standards)
• Enforce quality gates and readiness checks so deliverables are complete, accurate, compliant, and “client-ready” before submission.
• Maintain deliverable readiness tracking (draft → internal review → final) and ensure review checkpoints occur on schedule.
• Identify rework drivers and recurring quality issues; drive corrective actions with PMs and escalate systemic risks to the Director.
Visibility, Metrics & Leadership Support
• Provide consistent visibility on delivery status, risks/issues, staffing constraints, and decisions needed—supported by clean Jira/ADO data.
• Define and track operational KPIs (on-time deliverables, first-pass acceptance, rework rate, action closure rate, Agile flow metrics).
• Package accurate reporting narratives and artifacts aligned to contract expectations for leadership and customer engagement.
Continuous Improvement
• Analyze trends (late deliverables, rework, tool hygiene gaps, unclear requirements) and implement process improvements.
• Lead retrospectives on delivery operations and drive updates to standards, dashboards, templates, and governance practices.
Apply Now
Apply Now