Patient Care Customer Service Coordinator – Remote Work Opportunity for Compassionate and Detail-Oriented Individuals at blithequark

Introduction to blithequark

At blithequark, we are dedicated to providing exceptional patient care and customer service in the healthcare industry. As a national leader in delivering ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment, we empower patients to manage their health and treatment at home. Our mission is to help patients lead a more comfortable and productive life by keeping them engaged in their care. With hundreds of locations across 45 states, we are committed to providing high-quality medical products, services, and outstanding customer care.

Job Overview and Responsibilities

We are seeking a dedicated Patient Care Customer Service Coordinator to join our team at blithequark. In this role, you will be responsible for contacting patients regarding delivery of equipment, taking patient orders, verifying patient information, and placing orders in a timely manner. As a key member of our team, you will play a vital role in ensuring that our patients receive the best possible care and service.

The ideal candidate will have excellent communication skills, a strong customer service background, and the ability to work independently and as part of a team. If you are a compassionate and detail-oriented individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

• Contact patients regarding delivery of equipment and take patient orders
• Verify patient information and place orders in a timely manner
• Accurately transcribe patient profiles over the telephone, including data entry of information and possible outbound calling
• Obtain medically necessary documentation and process patient orders through our online pharmacy system
• Resolve tracking issues and reschedule shipping orders for patients
• Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure
• Verify that orders are complete and perform other duties as assigned

Essential Qualifications

To be considered for this role, you must have:

• A high school diploma or GED equivalent
• One to three years of related prior work experience in a team-oriented environment preferred
• A strong customer service background preferred
• Employment is contingent on a background investigation, drug screen (when applicable), and a valid driver's license in the state of residence with a clean driving record (when applicable)

Skills, Knowledge, and Abilities:

• Effective communication skills in English, both oral and written
• Ability to interpret a variety of instructions in different communication mediums
• Helpful, knowledgeable, and polite with a positive attitude
• Ability to maintain confidentiality and practice discretion and caution when handling sensitive information
• Multi-tasking and attention to detail skills
• Ability to accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division
• Self-motivation, organization, time-management, and deductive problem-solving skills
• Ability to work independently and as part of a team

Work Environment and Culture

At blithequark, we are committed to providing a positive and supportive work environment that fosters growth, development, and success. Our team is dedicated to delivering exceptional patient care and customer service, and we are looking for individuals who share our passion and values.

As a Patient Care Customer Service Coordinator, you will have the opportunity to work from home after successful completion of in-office training and meeting expectations with management approval. You will also have access to a range of benefits, including generous paid time off, paid holidays, overtime pay, and a quarterly bonus opportunity.

Benefits and Perks:

• Generous paid time off and paid holidays
• Overtime pay for non-exempt hourly positions based on business needs
• Quarterly bonus opportunity
• Employee discount program
• Employee recognition program
• Bonus and incentive opportunities
• Mileage reimbursement (when applicable)
• Telephone reimbursement (when applicable)
• EAP
• 401k
• Medical, prescription, dental, and vision benefits
• HSA and FSA/Dependent Care FSA
• Life insurance, disability, accidental death, identity protection, and legal services

Career Growth and Development

At blithequark, we are committed to helping our employees grow and develop in their careers. We offer a range of training and development opportunities, including on-the-job training, mentorship programs, and career advancement opportunities.

As a Patient Care Customer Service Coordinator, you will have the opportunity to develop your skills and knowledge in customer service, patient care, and medical equipment. You will also have the opportunity to work with a range of stakeholders, including patients, healthcare professionals, and other blithequark team members.

Conclusion

If you are a compassionate and detail-oriented individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity. As a Patient Care Customer Service Coordinator at blithequark, you will have the opportunity to make a real difference in the lives of our patients and contribute to the success of our team.

To apply, please submit your resume and a cover letter outlining your experience, skills, and qualifications. We look forward to hearing from you and exploring how you can contribute to the success of blithequark.

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