Unlock a Rewarding Career in Verification with Foundation Finance Company
Foundation Finance Company (FFC), a leading consumer finance company in the U.S., is seeking a highly skilled and detail-oriented Part Time Verification Specialist to join our dynamic team. As a remote opportunity, this role offers the flexibility to work from anywhere while being part of a fast-paced and growing organization.
About Foundation Finance Company
FFC is dedicated to helping home improvement contractors close more sales through flexible financing plans, driving billions in originations and supporting customers in making necessary home improvements. Our commitment to growth and employee development makes this an exciting time to join our team. We're investing heavily in infrastructure and talent, providing a stimulating environment with ample opportunities for advancement.
Job Overview
As a Part Time Verification Specialist, you will play a crucial role in ensuring the accuracy and completeness of customer information, preventing disputes, defaulted payments, and fraudulent activities. Your primary responsibilities will include conducting inbound and outbound calls with applicants and dealers, verifying loan information, and resolving verification issues.
Key Responsibilities:
- Verify customer loan information via inbound and outbound calls, validating identity, social security number, address, employment information, and project completion.
- Recognize unusual scenarios and information, inquiring further using critical thinking and active listening skills.
- Accurately enter new or updated information received during verification calls in all operating systems.
- Document notes properly in all required areas per company processes and procedures.
- Proficiently relay information to customers relating to interest, statements, and other account questions.
- Identify, report, and escalate verification or fraudulent issues to management.
- Handle inbound and outbound Dealer calls regarding Verification dispute issues.
- Review loan processing status and documentation to ensure customer calls are accurately handled and routed to the appropriate department.
- Acquire and maintain thorough knowledge and understanding of FFC's policies and procedures regarding the verification process.
- Perform other duties as assigned by management, demonstrating flexibility and a positive "can-do" attitude.
The Ideal Candidate
We're looking for a reliable, dynamic, and sociable team player with excellent judgment and communication skills. The ideal candidate will possess a positive attitude, great attention to detail, and the ability to multi-task under the stress of deadlines.
Essential Qualifications:
- Associate's degree in business, finance, communication, marketing, or a related field, OR 2 years of experience in customer service.
- Strong computer skills, including Word, Excel, Internet, and email.
- Strong typing skills and attention to detail.
- Professional phone presence and excellent verbal and written communication skills.
- Availability for at least six hours of training daily, Monday through Friday, between 8:00 AM to 7:00 PM during the first week of orientation.
- Minimum of two evening shifts per week and every other Saturday.
Preferred Qualifications:
- Previous experience in a verification or customer service role within the finance industry.
- Knowledge of finance industry regulations and compliance.
- Excellent problem-solving skills and ability to work under pressure.
Skills and Competencies
To succeed in this role, you'll need to possess:
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving skills.
- Attention to detail and organizational skills.
- Ability to work in a fast-paced environment with multiple priorities.
- Proficiency in using technology, including computer software and telecommunication systems.
Career Growth Opportunities and Learning Benefits
At FFC, we're committed to the growth and development of our employees. As a Part Time Verification Specialist, you'll have opportunities to:
- Develop your skills and expertise in verification and customer service.
- Advance to senior roles or explore other areas within the company.
- Participate in ongoing training and professional development programs.
Work Environment and Company Culture
FFC offers a dynamic and supportive work environment that values diversity and inclusion. As a remote employee, you'll enjoy:
- Flexibility to work from anywhere.
- A casual dress code and relaxed atmosphere.
- Opportunities to connect with colleagues and build a sense of community.
Compensation, Perks, and Benefits
We offer a competitive salary of $15.00 per hour, along with a comprehensive benefits package that includes:
- Medical, dental, and vision benefits.
- 401(k) with company match.
- Opportunities for professional growth and development.
Join Our Team!
If you're a motivated and detail-oriented individual looking for a rewarding career opportunity, we want to hear from you! Apply today to join our dynamic team at Foundation Finance Company.
Foundation Finance Company is an equal employment opportunity employer, committed to diversity and inclusion. We welcome applications from candidates who share our values and are passionate about delivering exceptional customer service.
Don't miss this opportunity to build a fulfilling career with a leading consumer finance company. Apply now and let's build the future together!
Apply Now