Job Description:
• Client retention, wallet retention and wallet growth for a book of business (clients)
• Provide expert consulting services including analysis, assessments, solution development, and implementation
• Lead client relationships and project teams for successful delivery
• Develop and implement consulting methodologies for efficiency and quality
• Collaborate with cross-functional teams to align with company goals
• Mentor junior consultants and stay current with industry trends
• Adhere to ISO standards and conduct annual training sessions
• Execute on the ISOutsource Contact Strategy
• Develop, maintain and execute client IT Roadmaps
• Develop and maintain Statements of Work. Introduce change orders when appropriate.
• Promote client loyalty and monitor IT infrastructure
• Partner with consultants, engineers, ODS, PMO, and the Product Teams
• Present opportunities to improve IT infrastructure and productivity
• Communicate regulatory shortcomings and manage IT security
• Train clients in new technology and ensure documentation is up to date
• Develop key client relationships and prioritize work effectively
• Work towards becoming a "trusted advisor" to clients
• Identify, scope, schedule and project manage IT projects
• Execute on all client responsibilities to achieve financial utilization
• Perform other duties as assigned
• Daily time entry for all activities.
Requirements:
• Bachelor's Degree (B.A./B.S.) from four-year college or university in a technology based field, or comparable certifications/education or equivalent field experience.
• Valid driver's license with insurance
• Some local travel to and from clients is required
• 7+ years of prior consulting experience
• Familiarity with and working knowledge of one or more Industry Regulations (i.e HIPAA, SOX, ITAR,SOC, SEC, FDIC, FDA Etc.).
Benefits:
• Excellent total compensation package
• Achievable quarterly bonuses.
• Competitive insurance benefits package includes health, dental, vision, life, disability coverage.
• 401(k) & Employer match
• Generous Paid Time Off schedule
• Parking and mileage reimbursement
• Stocked snacks, sodas, coffee, and lots of treats (including healthy alternatives)
• Monthly team activities include trivia nights, holiday parties and more.
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