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Posted Mar 14, 2026

Learning Stakeholder Partner, Consultant - Customer Experience

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About the position The Enterprise Learning team designs strategic learning solutions that actively engage employees in developing essential skills for effective performance and career mobility, thereby supporting Blue Shield's mission. The Customer Experience (CE) Learning Stakeholder Partner Consultant reports directly to CE Stakeholder Sr. Manager. In this role you will drive stakeholder relationships and their learning strategies, including building and maintaining strong partnerships across all business leadership teams, developing learning strategies, managing complex projects, as well as working with matrixed teams to operationalize learning initiatives. You and your team are responsible for leading PODs across matrixed teams, responsible for developing, coordinating, and delivering effective learning solutions. Responsibilities • Drive stakeholder relationships and their learning strategies • Build and maintain strong partnerships across all business leadership teams • Develop learning strategies • Manage complex projects • Work with matrixed teams to operationalize learning initiatives • Lead PODs across matrixed teams • Responsible for developing, coordinating, and delivering effective learning solutions