Learning Facilitator

UMA is a nonprofit healthcare educational institution with a national presence. Headquartered in Tampa, Florida and founded in 1994, UMA offers content-rich, interactive online programs as well as hands-on training at our Clearwater, Florida campus.

• Medical (including prescription), Dental, Vision (UMA subsidized)
• FSA/HSA (Depending on Medical Plan chosen)
• $50,000 Life Insurance (UMA paid)
• Additional Voluntary Life Insurance (Team Member paid)
• Employee Assistance Program – EAP (UMA paid)
• Long Term Disability (UMA paid)
• Short Term Disability (Team Member paid)
• Supplemental Insurance such as Critical Illness, Accident, and Hospital (Team Member Paid)
• Paid Time Off – 15 days accrued in year 1, 9 holidays, and 1 day of Volunteering Time Off
• 401k (eligible upon completion of 90 days of employment and must be at least 21 years of age)
• Pet Insurance
• Identity Theft Protection

Purpose of the Position:
The Learning Facilitator fosters skill development and career advancement within the organization, by delivering engaging and impactful learning experiences. This role is an active educator that bridges the gap between organizational goals and team member development. This professional learning role has an early and lasting impact on team member experience.

What you’ll do:

1. Learning Design and Delivery: Onboard new team members with an emphasis on helping them learn their job role and connect with our culture. Design and facilitate training curriculum tailored to call center roles, including presentations, job simulations, role-playing exercises, web-based courses, videos, and other blended learning materials.
2. Learning Management: Engage with team members and managers to assess on-going training needs on process, procedures, systems, and regulatory updates. Discuss career-pathing opportunities with managers to align training with departmental growth. Provide regular feedback to directors and managers on individual and team performance.
3. Quality Assessment and Improvement: Identify knowledge gaps based on individual and team performance, aligning with organizational processes. Measure training outcomes. Assist in collecting and compiling course survey feedback to enhance training quality.
4. Compliance and Safety: Ensure new hires complete mandatory training on health, safety, and compliance requirements/practices. Support leadership on remediating team member compliance violations.
5. Collaboration and Communication: Participate in and contribute to team collaboration and communication. Engage with team members on camera and in digital workspaces and virtual events.
6. Perform other duties as assigned.

Career Level Expectations:

• Applies broad theoretical job knowledge typically obtained through post-secondary education or equivalent work experience.
• Work is supervised.
• Handles problems and uses critical thinking to solve.
• Communicates facts, policies and practices related to job areas.
• Desire for growth and professional development.

Required Skills/Experience:

• Bachelor's Degree or equivalent combination of education and experience.
• 3 years of LHA experience
• Experience facilitating and developing training for a mid-sized to large organization.
• Skills – content development/presentation, prioritization/time management, professionalism, teamwork, customer service, and coaching/development.
• Ability to professionally communicate fluently in verbal and written English.
• Supportive of a diverse and inclusive work environment.
• Computer literacy/basic computer skills to effectively navigate and utilize the technology required for the role.

Preferred Requirements:

• Any degree, or equivalent experience, especially in education, instructional design, or related field.
• Any strong or advanced proficiency in the above minimum requirements.
• Proficient in MS Office (Word, Excel, PowerPoint) and other business tools such as Microsoft Teams.

Compliance:

• Demonstrate knowledge of and carefully follow all applicable federal and state compliance requirements and regulations including those prescribed by the U.S. Department of Education, accrediting agencies, state regulations and, and internal policies and procedures.  
• Effectively communicate compliance requirements to other staff as appropriate and quickly escalate any compliance concerns to the Compliance department.

Work Environment/Physical Demands:

• This is a fully remote position.
• Home office set up, quiet place to work, and ability to hard wire into high-speed internet connection.
• May require setup of computer equipment, accommodation consideration available upon request.
• Flexibility to work evenings and weekends, as needed.

Anticipated starting salary is based on experience and qualifications.

Compensation Range$53,600—$53,600 USD

OUR VALUES

Our institutional values are shaped and validated by our team members. They describe how we strive to operate and are the standards of behavior we look to embody.

ACT WITH INTEGRITY

We operate honestly and ethically in an industry-compliant fashion. We are fair and trustworthy in our interactions with all we serve. Our team members, at all levels, lead by example and strive to do the right thing for our students and for each other. We are disciplined professionals who strive to be straightforward and dependable.

CHAMPION STUDENT OUTCOMES

We live by a strong commitment to our students and are passionate about preparing them for meaningful careers. We are deeply dedicated to ensuring students’ educational and career success. We excel at building our students’ confidence and empowering them to reach their full potential.

COMMIT TO TEAM MEMBER SUCCESS

We are committed to our team members’ success and to each other’s success. We strive to create an environment that attracts and retains the best talent while offering continuous learning, professional development and career growth opportunities. We recognize and reward our team members for their contributions to the organization and to our students.

PURSUE RESULTS WITH PURPOSE

We pursue results with a sense of urgency and purpose. We take responsibility for achieving ambitious, measurable results and hold each other accountable. We think strategically and critically, greet new ideas and challenges openly, and look for innovative solutions to challenges.

HAVE FUN. BUILD ENERGY

Enjoying what we do is central to achieving our goals. Building energy, having fun, being optimistic and creating a positive working environment are all critical to our success and that of our students. We strive to be inspired and to inspire others. We consistently show appreciation and celebrate our successes, both large and small.

WORK AS ONE

We believe that diverse, inclusive teams produce breakthrough results. We strive to build and maintain positive relationships with colleagues from all types of backgrounds by showing respect and humility when interacting with each other and resolving conflicts in a constructive manner. By working together, we win together - as one - ensuring that the goals of the company are the focal point of our efforts.

UMA will NEVER ask you to send money or ask you to provide bank account information in order for you to get reimbursed for tools to work. If you have been contacted by someone claiming to be from UMA about a job posting, you can always verify the position at https://workatuma.com/

Originally posted on Himalayas

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