Join the Team that's Revolutionizing Connectivity and Transforming the World
Imagine a world where technology and innovation converge to create seamless connections and unparalleled experiences. At AT&T, we're not just imagining the future – we're creating it. As a pioneer in the communications and technology industry, we're committed to delivering cutting-edge solutions that empower individuals, businesses, and communities to thrive. Our Consumer Technology experience team is at the forefront of this mission, and we're seeking a talented Lead Network Technology Support Specialist to join our team.
About the Role
As a Lead Network Technology Support Specialist, you will play a critical role in ensuring the reliability and operations of AT&T's Optical, IP Core, Mobility, and other advanced communication technologies. You will be responsible for providing 24x7 platform technical support, troubleshooting complex issues, and collaborating with cross-functional teams to design and implement custom solutions. This is a unique opportunity to work with industry innovators, contribute to the development of new technologies, and make a meaningful impact on the world.
Key Responsibilities
- Fault Management: Provide technical support and troubleshoot network platform issues, including alarm and KPI monitoring, investigation, diagnosis, and remediation of acute and chronic issues that span multiple platforms and technology environments.
- Technology Insertion and Product Development: Collaborate with business partners in a DevOps methodology to create process documentation, methods, procedures, and guidelines for current network planning, capacity management, and use/test cases during new technology instantiation.
- Automation: Perform automation functions through scripting and programming to bring efficiency to support and monitoring functions, and conduct data analysis on platform and organizational metrics using industry-standard analytics and data presentation tools.
- Customer Interaction: Interact with customers virtually or in person to outline or recommend technical solutions for their business or explain the root cause of a network event.
- Collaboration and Problem-Solving: Collaborate with upstream and downstream partners to design and implement custom solutions for internal and external customers, and conduct change management procedures.
Requirements and Qualifications
- Experience: 5-8 years of experience in a technical role, with a focus on network technology support and operations.
- Education: Bachelor's degree in Math, Science, Engineering, Computer Sciences, or Operations preferred.
- Technical Skills: Must understand the end-to-end service to support underlying technologies (VOIP, messaging, Wi-Fi, etc.) and have experience with 24x7 platform technical support.
- Analytical and Problem-Solving Skills: Ability to analyze complex technical issues, identify root causes, and develop effective solutions.
- Communication and Collaboration Skills: Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams and customers.
What We Offer
At AT&T, we're committed to creating a work environment that's inclusive, diverse, and rewarding. Here are just a few of the benefits and perks you can expect:
- Competitive Salary: Earn between $106,100 - $178,200 annually, depending on experience, expertise, and education/training.
- Comprehensive Benefits: Medical, dental, and vision coverage, 401(k) plan, tuition reimbursement program, paid time off and holidays, and more.
- Career Growth Opportunities: Opportunities for professional growth and development, including training programs, mentorship, and career advancement.
- Employee Wellness Programs: Extensive employee wellness programs, including employee discounts, employee assistance programs, and critical illness/accident hospital indemnity/group legal.
Why Join AT&T?
At AT&T, we're not just a company – we're a community. We're a team of innovators, thinkers, and doers who are passionate about making a difference. Here are just a few reasons why you should consider joining our team:
- Industry Leadership: AT&T is a leader in the communications and technology industry, with a legacy of innovation and a commitment to excellence.
- Cutting-Edge Technologies: Opportunities to work with the latest technologies and tools, including 5G, Fiber, and other advanced communication technologies.
- Diverse and Inclusive Culture: A culture that's inclusive, diverse, and welcoming, with opportunities for growth and development.
- Global Reach: A global company with a presence in over 200 countries, offering opportunities for international collaboration and career advancement.
How to Apply
If you're ready to join a team that's revolutionizing connectivity and transforming the world, apply now! We value a great attitude and a willingness to learn above all, so don't hesitate to submit your application.
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Equal Employment Opportunity
AT&T is an equal opportunity employer committed to providing equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
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