Join the V Team: Where Innovation Meets Creativity
At Verizon, we're not just building a career; we're creating a community of innovators, thinkers, and doers who are passionate about making a difference. As part of the V Team, you'll be part of a dynamic group that powers and empowers how people live, work, and play by connecting them to what brings them joy. We're a team that thrives on creativity, innovation, and impact, and we're looking for talented individuals like you to join our journey.
About the Role: Lead Experience Designer
As a Lead Experience Designer in our Experience Design team, you'll have the opportunity to shape one of the largest consumer presences in America, supporting millions of daily customer interactions across an omnichannel ecosystem and a growing consumer product portfolio. You'll be part of a global team that is assembling the brightest designers, design strategists, and product managers to collaborate with cross-disciplinary teams, driving the future of customer experience.
Key Responsibilities
- Envision, create, and maintain end-to-end customer activities for various consumer-facing products and services, ensuring a seamless and intuitive user experience.
- Provide direction to the team to brainstorm new ideas and solutions, sharing guidance and real-time feedback when appropriate.
- Mentor junior designers in areas of expertise, helping them make connections between core disciplines and grow in their careers.
- Work with partners in product, technology, and business to facilitate a wide range of complex design programs or products, ensuring alignment with Verizon's business context and revenue model.
- Actively explore user context, engage in target user activities when possible, and create design solutions that leverage user insights.
- Stay updated on Verizon's business, strategy, and organizational structure, as well as industry trends and topics, to inform design decisions.
- Communicate the current project plan, goals, and expected outcomes to stakeholders, articulating user, business, and/or technical reasoning for detailed design decisions.
- Lead a cross-disciplinary team, including agency partners, in problem-solving through the facilitation of design activities combined with hands-on work.
- Ensure the use of shared tools and systems to shape design solutions and build an understanding of related tools and software impacting the end-product.
- Identify, escalate, and help remove impediments keeping your team from being productive, making partners stronger by teaching design-led processes and best practices.
Essential Qualifications
- Bachelor's degree or four or more years of work experience.
- Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
- Experience with Agile software delivery environments.
- Experience with common design software (Figma, Adobe, etc.).
Preferred Qualifications
- Bachelor's or Master's degree in Design.
- Portfolio of professional work showcasing your design expertise and accomplishments.
- Experience contributing to multiple design programs or shipping products with a large user base.
- Experience working in Fortune 500 organizational environments.
Skills and Competencies
To succeed in this role, you'll need to possess a combination of skills and competencies, including:
- Strong design skills, with a deep understanding of user-centered design principles and practices.
- Excellent communication and collaboration skills, with the ability to work effectively with cross-disciplinary teams.
- Strategic thinking and problem-solving skills, with the ability to drive complex design programs or products.
- Leadership and mentorship skills, with the ability to guide and grow junior designers.
- Adaptability and flexibility, with the ability to navigate changing priorities and deadlines.
Career Growth Opportunities and Learning Benefits
At Verizon, we're committed to helping our employees grow and develop in their careers. As a Lead Experience Designer, you'll have access to a range of learning and development opportunities, including:
- Mentorship and coaching from experienced leaders and designers.
- Training and development programs to enhance your design skills and knowledge.
- Opportunities to work on high-visibility projects and contribute to the company's strategic goals.
- Collaboration with cross-disciplinary teams to drive innovation and creativity.
Work Environment and Company Culture
At Verizon, we pride ourselves on our collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. As a hybrid employee, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month. Our culture is built on a foundation of diversity, equity, and inclusion, and we're committed to creating a workplace where everyone feels valued, connected, and empowered to reach their potential.
Compensation, Perks, and Benefits
At Verizon, we offer a comprehensive compensation and benefits package that includes competitive pay, health and wellness benefits, retirement savings plans, and paid time off. We also offer a range of perks and benefits, including flexible work arrangements, employee discounts, and opportunities for career growth and development.
Join the V Team: Apply Now
If you're a talented and experienced Lead Experience Designer looking to shape the future of customer experience at Verizon, we encourage you to apply. Don't worry if you don't meet every "even better" qualification listed above - we're looking for individuals who are passionate, creative, and driven to make a difference. Join our community of innovators, thinkers, and doers, and let's create a brighter future together.
Equal Employment Opportunity: We're proud to be an equal opportunity employer, celebrating our employees' differences and committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.
Apply Now