Purpose in Every Position
Pebl puts a world of talent at your fingertips. With our AI-powered Global Work Platform™, companies can hire, pay, and manage employees in 185+ countries—removing risk, red tape, and guesswork from global growth. Backed by more than a decade of compliance leadership and local expertise, Pebl helps businesses move fast, stay compliant, and scale with confidence. With Pebl, companies everywhere can hire great talent anywhere.
Where Your Work Moves the Needle.
At Pebl, every team member drives our success. Joining us means more than filling a role—you’re accountable for results and impact. Our values guide how we operate, execute, and collaborate across borders. By putting them into action, you’ll help us scale faster, compete harder, and lead the future of global work.
What Makes You a Great Fit
As an HR Experience Specialist at Pebl, you will play a key role on our Operations team, ensuring a seamless and positive experience for both customers and supported employees. You’ll engage directly with customers to address inquiries and resolve issues efficiently, always taking a customer-first approach.
This role blends Customer Support and Global HR, requiring expertise in the Korean market and the ability to support employees and clients across multiple regions.
This is a fixed-term contractor position (16 months) covering a parental leave.
Success in this role requires empathy, strong problem-solving skills, exceptional attention to detail, and the ability to collaborate effectively with internal teams to consistently meet and exceed customer expectations.
How You’ll Make an Impact
Customer & Employee Engagement
- Serve as the first point of contact for customers and supported employees, responding to inquiries via phone, email, and chat in a timely and professional manner while meeting SLAs.
- Provide accurate information on Pebl services, HR processes, and operational procedures using a customer-first approach.
- Resolve issues efficiently, escalating when necessary while maintaining ownership through resolution.
- Build strong relationships through clear, empathetic, and professional communication.
HR Operations & Market Expertise (Korea)
- Own end-to-end HR support for the Korea entity, focusing on day-to-day operations, employee inquiries, and compliance-related requests.
- Act as the Market Lead and SME for Korea, ensuring accurate guidance on local employment practices, labor regulations, and operational requirements.
- Support HR operations outside of Korea as needed, flexing to global priorities and business needs.
Ticket-Based HR & Customer Support
- Manage and resolve HR support tickets for Korea and global markets, ensuring timely, accurate, and consistent service.
- Partner with internal teams to troubleshoot issues and drive effective resolutions.
- Maintain high-quality case documentation within CRM and support platforms.
Customer Satisfaction & Continuous Improvement
- Monitor and maintain customer satisfaction metrics, proactively improving service quality and outcomes.
- Identify opportunities to enhance workflows, documentation, and overall customer experience.
- Create and maintain internal documentation and self-service resources to reduce repeat inquiries and support scalability.
Let’s Connect If You
- Have experience in customer service, HR operations, or HR support, ideally in a B2B or SaaS environment.
- Are bilingual in Korean and English (written and spoken).
- Have familiarity with Korean labor laws, employment practices, and compliance requirements.
- Have experience working in a ticket-based support environment supporting internal and external stakeholders.
- Communicate clearly and empathetically, with strong interpersonal skills.
- Can build rapport quickly and manage relationships with professionalism.
- Demonstrate strong problem-solving and critical thinking skills, especially in high-pressure situations.
- Have experience with CRM and support tools (e.g., DevRev, Superblocks, Airtable, or similar).
- Possess strong attention to detail and a passion for delivering exceptional customer experiences.
- Can work independently while collaborating effectively within a global team.
- Bring a positive, proactive attitude and commitment to high customer satisfaction.
Preferred Skills
- Experience supporting global customers or working in international HR operations.
- Understanding of cross-border workforce management and global employment models.
- Familiarity with Pebl’s services (or the ability to ramp quickly).
- Experience with customer satisfaction metrics and performance tracking.
What We Offer
- Opportunities for career growth and development.
- A collaborative, inclusive, and dynamic team environment.
- Exposure to global HR operations and cross-border workforce management.
Our Commitment to You
At Pebl, we’re committed to supporting our team with comprehensive rewards and benefits designed to meet diverse needs across roles and locations. Our core offerings include:
- Flexible Time Off – Take the time you need to recharge.
- Parental Leave – Support for growing families.
- Health and Dental Insurance – Where applicable, to cover you and your loved ones.
- Retirement Savings + Employee Incentive Plan – Plan for the future while sharing our success.
Please visit our career page for more information.
Pebl is an Equal Opportunity Employer.
We power global teams and believe diverse perspectives drive innovation and impact. Employment decisions at Pebl are based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law. We’re committed to fostering an inclusive culture where every teammate can thrive and do the best work of their career—anywhere in the world.