Join Our Team as a Licensed Pet Insurance Agent - Remote Opportunity

Introduction:

We're seeking passionate and dynamic individuals to join our pet insurance team at Chewy as Licensed Customer Service Representatives (LCSR). As a Licensed Pet Insurance Agent, you will play a crucial role in educating customers about our premier pet insurance policies and enrolling their beloved pets in comprehensive coverage. If you have a passion for helping animals and currently hold a Property & Casualty insurance license, we encourage you to apply for this exciting opportunity.

Job Summary:

As a Licensed Pet Insurance Agent, you will utilize a consultative style to understand the unique needs of each customer and tailor insurance solutions accordingly. You will present the value of our pet insurance policies, emphasizing the benefits they offer, and provide detailed information about our policies, coverage options, and answer any questions or objections customers may have. Your goal will be to meet and exceed enrollment targets and objectives while providing exceptional customer service.

Key Responsibilities:

• Answer inbound warm leads from potential customers and utilize a consultative style to understand their unique needs
• Presentation of pet insurance policies and emphasis on the benefits they offer
• Provide detailed information about policies, coverage options, and answer customer questions or objections
• Utilize assumptive closing techniques to guide customers through the enrollment process
• Accurately enroll pets in policies and ensure all necessary information is collected and documented
• Meet and exceed enrollment targets and objectives
• Develop a working knowledge of insurance and operate as an expert on Chewy's pet health insurance plans
• Consistently offer understanding, active listening, patience, empathy, and kindness to customers and team members

Requirements:

• Required to have and maintain a Property & Casualty Insurance license in your home state
• 2+ years of experience in an insurance Sales-based role preferred
• Must be able to obtain non-residence licensure in all 50 US States
• 2+ years of customer service experience
• Excellent communication skills with a customer-centric approach
• Familiarity with the insurance industry, particularly pet insurance, is a plus
• Proven track record of quality, productivity, and the ability to understand customers' needs
• Strong ability to handle objections and turn them into opportunities
• Positive attitude, adaptability, and a willingness to learn and grow within the role
• Proficiency in basic computer applications and data entry

Training and Technical Requirements:

You will complete 9 weeks of virtual training, and we require a stable internet connection with a minimum download speed of 30mbps and upload speed of 10mbps. You will also need a cell phone or tablet for two-factor authentication and a dedicated workspace for our equipment.

What We Offer:

We offer a competitive salary, comprehensive training, and the opportunity to work with a dynamic team. Chewy is committed to equal opportunity and values diversity and inclusion of all team members.

How to Apply:

If you're passionate about helping animals and have a strong background in insurance sales, we encourage you to apply for this exciting opportunity. Please submit your application, and we will be in touch to discuss the next steps.

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