**Job Description:**
About blithequark
At blithequark, we're revolutionizing the way we approach patient care, redefining chronic care management, and making a meaningful difference in the lives of our patients. As a purpose-driven organization, we're committed to delivering exceptional customer service and creating a patient-centric dynamic environment that fosters growth, innovation, and collaboration. If you're an attentive listener, fast-thinker, and problem-solver with a passion for delivering outstanding results, we invite you to join our team as a Patient Advocate Representative I in our Patient Support Department.
Job Summary
As a Patient Advocate Representative I, you'll be at the forefront of our call center operations, delivering first-class customer service and ensuring patient satisfaction through every interaction. You'll be responsible for handling all tasks required to maintain patient satisfaction, ensuring accurate and timely shipping of reorders, and providing cross-functional support to maintain up-to-date documentation and insurance for accurate processing and billing of patient services. If you're a motivated and compassionate individual with excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity.
Responsibilities
As a Patient Advocate Representative I, your key responsibilities will include:
- Obtaining and processing authorizations for reorders in a timely and accurate manner.
- Resolving patient issues and ensuring accurate reorder processing via phone, document processing, and medical record validation.
- Ensuring patients have all required medical documentation to permit billing of services as assigned.
- Maximizing patient base through retention efforts and cross-selling via phone.
- Handling inbound and outbound calls from patients' physicians and referral sources to ensure patient satisfaction, troubleshoot new and existing patient concerns, add services, verify, and explain insurance coverage to patients.
- Auditing configuration of supplies based on supporting documentation, formulary requirements, and manufacturer capabilities.
- Maintaining a strong understanding of medical documentation, insurance requirements, and company procedures.
- Maintaining a high degree of confidentiality always due to access to sensitive information.
- Maintaining regular, predictable, consistent attendance and being flexible to meet the needs of the department.
Qualifications
To be successful in this role, you'll need to possess the following qualifications:
- Minimum high school diploma or GED equivalent.
- Customer service experience preferred.
- Proficient computer literacy, including strong keyboarding and ability to key data accurately while maintaining strong listening skills.
- Strong attention to detail, multi-tasking, communication, and organizational skills are essential.
- Exceptional phone and email etiquette.
- Position may require evening and weekend availability.
Essential Skills and Competencies
To excel in this role, you'll need to possess the following essential skills and competencies:
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical skills.
- Ability to work in a fast-paced environment with multiple priorities and deadlines.
- Strong attention to detail and accuracy.
- Ability to maintain confidentiality and handle sensitive information.
- Flexibility and adaptability in a dynamic environment.
Career Growth Opportunities and Learning Benefits
At blithequark, we're committed to helping our employees grow and develop their careers. As a Patient Advocate Representative I, you'll have access to:
- Comprehensive training and onboarding program.
- Ongoing coaching and feedback to support your growth and development.
- Opportunities for professional development and advancement within the company.
- Access to industry-leading tools and technologies.
- A collaborative and supportive work environment.
Work Environment and Company Culture
As a Patient Advocate Representative I, you'll be working in a dynamic and fast-paced call center environment. Our company culture is built on the following values:
- Certainty: We commit to executing our responsibilities with precision and accuracy.
- Compassion: We understand the burdens of our patients and their loved ones and strive to deliver exceptional customer service in every interaction.
- Advancement: We're constantly looking for ways to progress and become more innovative in all aspects of our business.
Compensation, Perks, and Benefits
As a Patient Advocate Representative I, you'll be rewarded with a competitive hourly rate of $18.00 per hour. In addition, you'll have access to a range of benefits, including:
- Medical, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Flexible paid time off and holidays.
- Opportunities for professional development and advancement.
- A collaborative and supportive work environment.
How to Apply
If you're a motivated and compassionate individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We can't wait to hear from you!
Apply Now