**Job Title:** Experienced Customer Care Specialist 2 – Remote – Oregon – arenaflex

**Job Description:**

Join arenaflex as a Customer Care Specialist 2 – Remote – Oregon

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our customers' expectations. As a Customer Care Specialist 2, you'll be the voice of arenaflex, providing world-class service to our customers across the country. If you're a caring and compassionate individual with a passion for problem-solving, we want to hear from you!

About arenaflex

arenaflex is a leading retailer of fashion apparel, shoes, and accessories. With a commitment to quality, style, and customer satisfaction, we've built a reputation for excellence in the industry. Our team of dedicated professionals is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our team.

About the Role

As a Customer Care Specialist 2, you'll be responsible for providing world-class service to our customers via phone, email, and chat. You'll troubleshoot and resolve customer service inquiries or issues, provide critical service and product information, and process orders and enter data into our order entry system. You'll also track customer packages and perform other duties as assigned.

Key Responsibilities:

• Act as a Brand Ambassador for arenaflex, providing world-class service to all customers
• Successfully troubleshoot and resolve all customer service inquiries or issues via incoming phone/email and/or chat contacts
• Provide customers with critical service and product information, ensuring customer satisfaction
• Process orders and enter data into order entry system
• Track customer packages
• Perform other duties as assigned

Requirements:

To be successful in this role, you'll need:

• 6+ months experience within a customer service-focused environment, such as contact center, retail, hospitality, or food and beverage (preferred)
• The ability to meet the arenaflex and arenaflex Customer CARE Work from Home Guidelines and expectations
• Excellent communication skills
• The ability to work in a fast-paced environment and demonstrate a high sense of urgency
• Understanding of computer systems and troubleshooting issues with minimal assistance
• Ability to work a set schedule (scheduled start, stop, breaks and lunches), including nights, weekends, and holidays, with required overtime as business needs; flexibility required during peak times
• A quiet, distraction-free, secure home workspace
• The ability to work your entire shift using a computer while stationed at a desk, wearing a headset, and turn on the camera when requested by leadership
• Wired, high-speed Internet, Modem or Router w/ Ethernet Port – Thin client must connect directly (No Satellite Internet or Wi-Fi)

What We Offer:

At arenaflex, we're committed to supporting our employees and their families. We offer a variety of benefits, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

Why Join arenaflex?

As a Customer Care Specialist 2, you'll have the opportunity to work in a dynamic and fast-paced environment, where no two days are ever the same. You'll be part of a team of dedicated professionals who are passionate about delivering exceptional customer experiences. We offer a competitive salary, comprehensive benefits, and opportunities for career growth and development.

How to Apply:

If you're a motivated and customer-focused individual with a passion for problem-solving, we want to hear from you! Please apply online at [insert link]. We can't wait to hear from you!

Equal Employment Opportunity:

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and respectful work environment where everyone feels valued and supported.

Accommodations:

arenaflex will consider qualified applicants with disabilities who require assistance or accommodation. Please contact us at [insert contact information] to discuss your needs.

Current arenaflex Employees:

Current arenaflex employees, please log into Workday and click the Careers button to apply for this role.

Expected Salary:

The expected salary range for this role is $16.60 - $17.40 per hour, plus a $50/month work from home subsidy.

Location:

This role is a fully remote, work from home position, and is available to candidates located in Oregon.

Apply Now:

Don't miss out on this exciting opportunity to join our team! Apply now and take the first step towards a rewarding career with arenaflex.

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