**Job Description:**
About blithequark
At blithequark, we're passionate about revolutionizing the way people interact with their favorite brands. As a leading provider of premium Tesla accessories and unrivaled customer experiences, we're committed to helping Tesla owners discover more fun and possibilities with their vehicles. Our goal is to create a community that's engaging, informative, and entertaining, and we're looking for a talented and enthusiastic Social Media and Customer Service Associate to join our team.
Our Work Environment
We're proud to offer a modern office setting that's perfect for collaboration and creativity. Our team is passionate about what we do, and we're always looking for ways to improve and innovate. As a member of our team, you'll enjoy a range of benefits, including:
* A competitive compensation package
* Opportunities for career growth and professional development
* A dynamic and collaborative work environment
* Flexible scheduling and a healthy work-life balance
* Health and wellness benefits
* And much more!
Job Description
We're seeking an enthusiastic and detail-oriented Social Media and Customer Service Associate to contribute to our online presence and ensure exceptional customer experiences. As a key member of our team, you'll be responsible for executing social media strategies, collaborating with the customer service team, and providing top-notch customer service to our valued customers.
Responsibilities:
- Social Media:
- Assist in managing and curating content for various social media platforms, including but not limited to Instagram, Facebook, Twitter, and Pinterest.
- Monitor social media channels for trends, comments, and messages, and engage with followers by responding to comments and direct messages in a timely and personable manner.
- Collaborate with the social media manager to brainstorm and contribute creative ideas for campaigns, promotions, and content calendars.
- Assist in scheduling and posting content using social media management tools.
- Monitor social media performance metrics and compile data for reports to evaluate the effectiveness of campaigns and strategies.
- Customer Service Support:
- Support the customer service team by promptly responding to customer inquiries, feedback, and concerns across various communication channels, including email, chat, and social media platforms.
- Assist in addressing and resolving customer issues, striving for customer satisfaction and maintaining a positive brand image.
- Escalate complex customer inquiries to appropriate teams and ensure timely follow-up and resolution.
- Help manage customer reviews and ratings, encouraging positive feedback and assisting in addressing negative comments professionally.
- Maintain a solid understanding of products, services, and company policies to accurately assist customers.
- Collaboration and Reporting:
- Collaborate with cross-functional teams, including marketing and sales, to align social media efforts with overall business goals.
- Share customer insights and feedback with relevant departments to contribute to product improvements and service enhancements.
- Assist in compiling and organizing data for regular social media and customer service reports.
Requirements:
* Bachelor's degree in Marketing, Communications, Business, or a related field (or equivalent work experience)
* Prior experience or internship in social media management and customer service is a plus
* Excellent written and verbal communication skills, with the ability to communicate professionally and empathetically with customers
* Strong organizational skills and attention to detail to effectively manage social media content schedules and customer interactions
* Familiarity with social media platforms and an understanding of their unique features and audience preferences
* Basic knowledge of customer service principles and the ability to handle customer inquiries with patience and professionalism
* Adaptability and willingness to learn new tools and technologies
* Creative mindset with an interest in staying informed about social media trends
* Proficiency in graphic design tools and content creation platforms is advantageous
Benefits:
* Competitive compensation package
* Opportunity to gain experience in both social media management and customer service
* Exposure to a dynamic and collaborative work environment
* Potential for career growth within the organization
* Health and wellness benefits
How to Apply:
If you're a self-motivated individual who enjoys engaging with online audiences, assisting customers, and contributing to a positive brand image, we invite you to apply. Please submit your resume and a cover letter outlining your relevant experience and your passion for social media and customer service.
Job Type:
Full-time
Pay:
$20.00 - $24.00 per hour
Benefits:
Flexible schedule
Health insurance
Paid time off
Schedule: 8 hour shift, Day shift, Monday to Friday, No nights, No weekends, Overtime, Weekends as needed
Supplemental pay types: Bonus opportunities
Ability to commute/relocate: Tustin, CA 92780: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
Are you familiar with Tesla aftermarket accessories?
Experience: Customer service: 1 year (Preferred)
Work Location: In person
Estimated Salary: $20 to $28 per hour based on qualifications.
Apply Now
Apply Now