IT Specialist

Full-time, 100% remote, open to U.S. candidates only Description About Us Regrid is building something unique and significant: a long term, independent service dedicated to understanding land parcels on Planet Earth. You can call us a spatial data company if you’d like. Founded in Detroit, Michigan in 2009, we spent our early years helping Detroiters use parcel data to combat challenges of widespread vacancy, blight, and foreclosure. We then became the first team to deliver 100% parcel coverage of all property and geography in the United States, and have stepped into global coverage. We passionately believe in our mission — "We are the parcel people — bringing the actionable unit of geography to everyone" — and this shows up for us everywhere: data delivery methods that reach every type of customer from individuals to the largest enterprise; our Data With Purpose program for nonprofits and educators, and our commercial partnership with Esri, the world's leading provider of mapping software. The Role We are seeking a skilled IT Specialist to join our growing team and help maintain and optimize our company’s IT infrastructure. You will play a key role in ensuring our employees have reliable, secure, and efficient technology to support their work. You will manage both the technical and administrative aspects of IT operations, including hardware and software deployment, system monitoring, troubleshooting, and end-user support. This role requires strong analytical thinking, attention to detail, and the ability to resolve technical issues efficiently. As a key member of the team, you will also support colleagues by resolving IT issues, assisting with onboarding, and guiding employees on company systems, tools, and IT policies. Strong communication and collaboration skills are essential, as you will work closely with employees across different departments. Key Responsibilities End-User Support - Provide technical support and troubleshooting assistance for colleagues. - Act as the primary point of contact between end users and higher-level support or vendors. - Provide training and guidance on IT systems, tools, and policies. - Assist with onboarding and setup of IT resources for new employees. IT Administration & Security - Procure, deploy, and manage computers and corporate equipment. - Administer and maintain corporate software systems and platforms. - Deploy and enforce IT security policies and procedures to safeguard company information. - Establish protocols for the use of IT systems across departments and projects. - Recommend and implement improvements to IT procedures, infrastructure, and equipment. Operations & Service Management - Maintain knowledge of help desk procedures, tools, and IT support best practices. - Manage an issue tracking system and ensure service level agreements (SLAs) are met. - Document procedures, solutions, and system configurations. - Collaborate with other professionals and teams to maintain standards and functionality. IT Systems & Infrastructure - Install, configure, and maintain hardware and software including computers, SaaS applications, desktop applications, and cloud applications.  - Monitor system and network performance to ensure reliability and availability. - Perform troubleshooting, general assistance and data restoration when required. - Conduct or organize regular maintenance activities such as backups, updates, and system checks. - Maintain software licenses, upgrade schedules, and asset inventories. What You Bring - 0-3 years of proven experience as an IT Administrator, IT Coordinator, Service Desk Agent, or similar role. - Experience with network management and help desk support. - Solid understanding of desktop computer software configuration, network configuration, and software deployment. - Knowledge of TCP/IP networking, LAN/WAN configuration, and network troubleshooting. - Familiarity with JIRA and remote desktop support tools. - Experience with both Microsoft Windows and Apple macOS administration, general endpoint management is preferred. - Strong troubleshooting and problem-solving skills. - Excellent communication and interpersonal abilities. - Ability to work independently while maintaining high levels of user satisfaction. - Strong organizational and coordination skills. - Great attention to detail. - Bachelor’s degree in Information Technology, Computer Science, or related field preferred but not required. - Relevant certifications such as CompTIA A+, CompTIA Network+, CompTIA Security+, or similar are a plus. - Experience working in a remote SaaS, technology, or fast-paced startup environment. Bonus/Nice to Haves - Experience administering any of the following systems: Google Workspace, Atlassian, Slack, Tailscale, etc… - Familiarity with at least one scripting language and/or infrastructure-as-code tools - Comfortable with Linux and terminal use - Experience or interest in cloud infrastructure (AWS, Linode, etc.) How We Work A couple things you should know about us: First, we are pretty obsessed with parcels & parcel data (the lines that define property boundaries). You don’t have to be on day one to work here, but fair warning our focus is singular, and our mission is to bring this fundamental unit of geographic organization to everyone. Second, we have a collection of rules to work by that we call our “Plats”. Here are a few that should resonate for you if this role is going to be a fit: 1. No “what” without “why”. Tasks and directives without narrative context and connection to our larger story are not inspiring. Explaining the “why” helps everyone see the purpose of our actions so we can bring more energy and creativity to them. 2. People remember how you made them feel. It’s just true. Within our team and with our customers, emotions linger longer than specific words or actions. The smallest interaction can leave a lasting impression of trust, care, or disrespect. Even when a conversation isn’t easy, focusing on positive emotional impact builds enduring relationships. 3. Execution is worshipped. Ideas are the number one best thing going. But ideas come to us, we don’t really create an idea, we just catch them, like fish. Then, the whole thing is translating that idea to some medium. That’s the execution. Without it, the fish just swims away. Compensation and Benefits - Salary Range: $60,000 - $85,000 - 100% Paid Health Insurance for Employee and 50% Paid Health Insurance for eligible dependents - HSA, Healthcare and Dependent Care FSAs with Company Contribution - 401K Retirement Plan with Company Match - Unlimited PTO - Paid Parental Leave - WFH, Learning and Development and Wellness Stipends  - Flexible Remote Culture