If you are eager to join one of the fastest-growing professional skincare companies during a dynamic phase of expansion, and you are a commercially driven skincare expert who is passionate about delivering exceptional service, this is the ideal opportunity. Now is the perfect time to make an impact and be part of our exciting journey toward excellence and innovation. Join us and play a pivotal role in shaping the future of ZO Skin Health in the Spain.
Purpose of the Role
As a Sales Support Representative, you will play a vital role in the success of ZO Skin Health by managing and growing existing partner accounts remotely. You will be the trusted and reliable main point of contact for a portfolio of valued clinics and professional skincare practices. Your focus will be on driving growth through meaningful relationships, commercial creativity, and strong product knowledge.
Essential Duties & Responsibilities Inside Sales Representative
Account Management:
Drive the expansion of ZO Skin Health skincare products across aesthetic accounts, by building and maintaining trusted relationships with a portfolio of professional clinic accounts, ensuring ongoing satisfaction, engagement, and identifying the true potential of each existing account.
Incoming New Business leads:
Qualify and question potential new ZO stockiest in a timely manner to ensure there is a commitment and brand alignment in preparation to hand over to the relevant Area Manager.
Commercial Growth:
Identify product gaps, recommend new product innovations, and secure orders to grow the clinic’s ZO business through various digital marketing/tele sales campaigns.
Training Coordination:
Proactively book virtual and in-clinic training sessions to support education, product confidence, and business growth.
Strategic Support:
Help clinics achieve their goals by offering tailored, creative growth ideas including merchandising, GWP promotions, and calendar-based activations.
Sales Pipeline Management:
Monitor account performance, identify upsell and cross-sell opportunities, and work collaboratively with field-based Area Managers.
Customer Experience:
Be a consistent and knowledgeable point of contact, providing fast, accurate, and proactive support.
Reporting & CRM:
Maintain up-to-date account records and activity tracking within the CRM system. Use data to guide and prioritize actions.
Key Skills & Competencies:
Strong interpersonal and communication skills, confident on phone, video, and email.
Commercially astute with a proactive approach to account growth.
Organised, detail-oriented, and able to manage multiple accounts simultaneously.
A genuine passion for skincare, aesthetics, and supporting business success.
Self-motivated, energetic, and a collaborative team player.
Fluent in Spanish with strong proficiency in English
Experience
2+ years in a sales support, inside sales, or account management role, ideally within the skincare, or aesthetics industry.
Experience working with clinics and medical aesthetics professionals is preferred.