[Hiring] Registered Nurse (RN) – Triage @Call 4 Health

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves supporting patients and providers nationwide as a Remote Triage Nurse in a 24-hour medical call center. • Respond to inbound and outbound calls for a multi-state nurse triage service • Utilize Schmitt-Thompson telephone triage protocols to assess and triage patients • Document patient interactions accurately in client EHR systems and/or the Call 4 Health platform • Provide clinical assessments via phone or patient portal based on established protocols • Support providers with administrative and clinical tasks, including: • Medication refill requests per protocol • Provider notification of critical results • Post-discharge and post-operative follow-up coordination • Facilitate referrals and assist with prior authorization requests requiring clinical input • Collaborate with hospitals, nursing homes, funeral homes, and government agencies as needed • Participate in Remote Patient Monitoring (RPM) programs, including: • Monitoring vital signs • Educating patients on chronic disease management (diabetes, hypertension, COPD) • Screen and qualify patients for clinical trials and provide patient education • Take on additional responsibilities to support team success and patient outcomes Qualifications • Associate’s or Bachelor’s Degree in Nursing • 2–4 years of full-time RN clinical experience, preferably in ER/Urgent Care, Adult, Pediatric, Ambulatory Care, or ICU • Prior telephone triage experience using electronic triage systems • Experience working with two or more EHR platforms • Active, unencumbered e-NCL / Enhanced Nurse Licensure Compact license • Willingness to obtain additional state licenses as requested Requirements • Strong teamwork and collaboration skills • Ability to step into a leadership role when needed • Excellent customer service, empathy, and communication skills • High attention to detail and documentation accuracy • Strong organization and time management skills Work From Home Requirements • Private, HIPAA-compliant home workspace • Ability to sit for extended periods and use a headset • Broadband internet access • Ability to house company-issued equipment • Participation in staff meetings via phone or video Work Environment • Fast-paced and collaborative • Adaptable to change and able to manage stress effectively • Occasional overtime or schedule adjustments as needed