Job Title: Remote Healthcare Customer Service Representative (Flexible Hours)
Company: Associated Physicians Group
Department: Patient Support Services
Location: Remote U.S. Based
Employment Type: Full-Time or Part-Time
Schedule: Flexible Hours (including evenings/weekends if preferred)
Position Overview:
Associated Physicians Group is seeking compassionate, detail-oriented
individuals to join our Patient Support Team as Remote Healthcare
Customer Service Representatives. This role offers the flexibility to
create a work schedule that fits your life whether you're an early bird,
a night owl, or managing other responsibilities. You'll help patients
navigate their care journey, schedule appointments, understand their
benefits, and resolve billing inquiries from the comfort of your home.
️ Key Responsibilities:
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Answer inbound calls, emails, and chats from patients regarding appointments, insurance, billing, and general inquiries.
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Schedule and reschedule patient appointments using our electronic medical record (EMR) system.
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Verify insurance information and assist with pre-authorizations when necessary.
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Handle patient billing inquiries and guide them through payment options.
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Escalate complex concerns to the appropriate departments while maintaining a warm and professional tone.
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Ensure all patient data is handled in accordance with HIPAA standards.
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Maintain accurate documentation of interactions in real time.
What You Need to Succeed:
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High School Diploma or GED required.
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1+ year experience in a healthcare customer service or administrative support role.
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Proficiency in EMR platforms (e.g., Epic, AthenaHealth, Cerner) is preferred.
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Strong communication and problem-solving skills.
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Ability to work independently and stay organized in a remote setting.
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Reliable internet and a quiet home workspace.
Scheduling Flexibility Includes:
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Choice of 4, 6, or 8-hour shifts
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Option to work weekends, evenings, or split shifts
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Minimum commitment: 20 hours per week
What We Offer:
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Competitive hourly pay: $18$25/hr based on experience and availability
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Medical, dental, and vision benefits (for eligible employees)
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Paid training and continuing education opportunities
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401(k) with company match (for eligible employees)
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Work-from-home stipend
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Supportive and inclusive team environment
About Associated Physicians Group:
APG is a privately owned medical practice with over 25 years of
service in the Metro East St. Louis area. They offer a collaborative
environment with a focus on work-life balance and professional
development. APG provides a comprehensive approach to patient care,
integrating services such as primary care, physical therapy, and
interventional joint and spine care .