Join the Magic of Walt Disney Parks and Resorts as a Guest Experience Manager - Catering Operations and Events
Imagine being part of a team that makes magic happen every day. At Walt Disney Parks and Resorts, we're passionate about creating unforgettable experiences for our guests. As a Guest Experience Manager - Catering Operations and Events, you'll play a vital role in ensuring that our clients and their guests enjoy exceptional catering services. If you're a motivated and experienced hospitality professional looking for a new challenge, we want to hear from you!
About the Role and Team
We're seeking a talented Guest Experience Manager - Catering Operations and Events to join our team. As a Catering Guest Experience Manager, you'll be responsible for providing clients with a memorable catering experience, managing Event Operations/Catering Cast Members with leadership and a creative and positive work environment. This position will be the liaison between the Sales and Service teams, the Culinary team, and the Parks and Resorts teams, to ensure the integrity of the partners and the events.
If selected for this role, you will report to the Catering Manager. This is a Full-Time role with immediate openings available.
What You'll Do
As a Guest Experience Manager - Catering Operations and Events, your key responsibilities will include:
- Executing events both from a Convention logistic and Catering operation side
- Working directly with Catering, Culinary, and Entertainment partners and with all clients, accordingly
- Leading Convention and Catering Cast during Events
- Being responsible for overall performance of the client catering happiness during an Event
- Promoting a safe work environment and food safety culture
- Demonstrating technical and position required expertise (e.g., safety and service standards, regulatory requirements, processes and procedures)
- Being visible and available to respond to the needs of client, cast members, and peers from other workgroups
- Leading and guiding cast members through event operational performance, by delivering real-time feedback
- Recognizing team members for outstanding performance, customer service, and safety-supportive behaviors
- Setting near-term priorities, clear and consistent direction and expectations for cast members
- Building employee engagement through frequent communication, following-up and following through with cast members, mentoring, listening, and providing developmental feedback
- Working cross-departmentally and cross-organizationally to achieve shared goals, understand impact of decisions on other functional areas
- Identifying and clearing obstacles to ensure successful event
- Performing administrative duties such as attending meetings, compiling operational metrics, completing required reports, and reading and responding to emails
- Investigating/responding to performance, attendance, safety complaints, and other work issues
- Communicating event details with Park and resort Partners, Conventions Services, Clients, and Cast
Essential Qualifications and Skills
To be successful in this role, you'll need:
- At least five years of Catering or Convention experience in a resort environment or relevant experience
- Understanding of the Convention business
- Experience coordinating the planning, communication, execution, and evaluation of events
- Creativity to find solutions in new ways and improve the Guest and Client experiences
- Ability to empower and manage a team
- Ability to work in a fast-paced environment
- Ability to lead in stressful situations
- Ability to optimally resolve conflict
- Ability to effectively work with cast members at all levels of the organization
- Schedule availability to include weekends, variable shifts, and holidays
Preferred Qualifications
We'd love to see:
- At least two years of Food & Beverage Management experience
- Event planning or event services experience
- Talent for developing partnerships and working with all team members in the organization
- Knowledge of Walt Disney World procedures
- Knowledge of Matra, My Time, CDS
- Lean Manufacturing/Continuous Improvement experience
- Experience working in a high-volume, restaurant or catering environment
- Food safety certification
Education
A High School Diploma or equivalent is required. A Bachelor's Degree in Hospitality Management or equivalent is preferred.
Career Growth Opportunities and Learning Benefits
At Walt Disney Parks and Resorts, we're committed to helping our cast members grow and develop their skills. You'll have access to:
- Comprehensive training programs
- Career development opportunities
- Mentorship and coaching
- Educational assistance and tuition reimbursement
Work Environment and Company Culture
Our work environment is fast-paced, dynamic, and fun. We value:
- Teamwork and collaboration
- Innovation and creativity
- Exceptional customer service
- Diversity and inclusion
- Fun and recognition
Compensation, Perks, and Benefits
We offer a competitive salary and a comprehensive benefits package, including:
- Health and savings benefits
- Educational opportunities
- Special extras that only Disney can provide
Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.
Take the Next Step
Are you ready to join our team and make magic happen? Apply now and let's discuss how you can become a vital part of our success story.
Apply Now
Apply Now