Transforming Healthcare through Exceptional Customer Service and Sales Support
At Stryker, one of the world's leading medical technology companies, we're driven to make healthcare better alongside our customers globally. With innovative products and services across Medical and Surgical, Neurotechnology, Orthopaedics, and Spine, we impact over 130 million patients annually. We're proud to be recognized as one of the World's Best Workplaces and a Best Workplace for Diversity by Fortune Magazine. Join our dynamic team as a Government Sales Support Representative and play a crucial role in delivering exceptional customer service and sales support.
About the Role
As a Government Sales Support Representative, you will be the liaison between internal Stryker customers and external government customers, providing critical sales support and ensuring seamless order management. This remote opportunity allows you to work flexibly while being part of a supportive team that is passionate about making a difference in healthcare.
Key Responsibilities
- Act as the primary point of contact for government customers, addressing order-related inquiries, pricing, order credits, rebills, holds, scheduling, information updates, and shipping details.
- Provide prompt, quality service and support to sales representatives, including government-facing quotes, order entry, order management, warranty replacements, and troubleshooting order inquiries.
- Respond to and resolve issues raised by Account Managers, customers, distributors, and prime vendors per company and contract procedures.
- Communicate effectively with cross-functional teams, including Account Managers, regional managers, IBP, Schedulers, AR, Service Parts, Marketing, Logistics, GCO, and CDGO.
- Relay customer and sales force communication to internal teams regarding order management and scheduled delivery dates.
- Follow a standardized order entry process to ensure 100% accuracy for all orders submitted via phone, email, and fax.
- Process government customer orders, track shipment status, and update GSA sites.
- Provide detailed product information and consistent pricing to customers through order entry or order-related inquiries.
- Uphold order-related policies and guidelines, maintaining accurate records and filing orders and documentation.
- Identify and record productivity issues or concerns to help root cause problems.
- Foster teamwork and build relationships with fellow team members, leadership, and individuals across departments and divisions.
- Assist the Government Customer Service Manager and Channel Associate with preparing government-facing sales quotes and orders.
Essential Qualifications
To succeed in this role, you should possess:
- A High School Diploma or equivalent.
- 2+ years of relevant experience in customer service or a related field.
Preferred Qualifications
While not mandatory, having the following qualifications can enhance your candidacy:
- A Bachelor's degree.
- Formal customer service training.
- Experience with WAWF, ERP, JDE, Oracle, or SAP systems.
Skills and Competencies
We're looking for individuals who are meticulous documenters, detail-oriented process improvers, data managers, and collaborative partners. You should be able to:
- Maintain accurate documentation and reports.
- Identify opportunities to simplify, standardize, and automate work processes.
- Compile, organize, and consolidate large volumes of data and reports.
- Build and leverage cross-functional relationships to drive continuous improvements.
Career Growth and Learning Benefits
At Stryker, we're committed to your professional growth and development. As a Government Sales Support Representative, you'll have opportunities to:
- Develop your customer service and sales support skills.
- Gain insights into the medical technology industry and government sales processes.
- Collaborate with cross-functional teams to drive business outcomes.
Work Environment and Company Culture
Stryker offers a flexible and supportive work environment that values diversity and inclusion. As a remote employee, you'll enjoy:
- A flexible schedule with an 8-hour shift between 7:00 AM and 6:00 PM ET, Monday to Friday.
- A competitive salary ($21.05/hr. - $37.02/hr.) plus bonus eligibility and benefits.
- A culture that promotes teamwork, innovation, and continuous learning.
Compensation and Benefits
Stryker offers a comprehensive benefits package, including:
- 12 paid holidays annually.
- Health benefits, such as medical, dental, vision, and critical illness insurance.
- Financial benefits, including a 401(k) plan, Employee Stock Purchase Plan (ESPP), and Flexible Spending Accounts (FSAs).
- Wellbeing programs and personalized healthcare support.
Join Our Team!
If you're passionate about delivering exceptional customer service and sales support, we encourage you to apply for this exciting opportunity. As a Government Sales Support Representative at Stryker, you'll be part of a dynamic team that's driving innovation and making a difference in healthcare. Apply today and take the first step towards a rewarding career with a global medical technology leader.
Apply Now