Join Our Team: Shape the Future of Body-Wear with Exceptional Social Media Moderation At NOOSH, we're on a mission to revolutionize the world of body-wear by reimagining and re-engineering tights, shapewear, and underwear for every body - all shapes, shades, and sizes. Launched in the US in 2023, our brand has been rapidly growing, and we're now seeking a talented and motivated Freelance Part-Time Social Media Moderator to join our dynamic team on a remote basis. About Us: Embracing Diversity and Inclusivity NOOSH is more than just a brand; it's a movement towards inclusivity and body positivity. We believe in celebrating diversity and promoting a culture where everyone feels seen, heard, and valued. As a member of our team, you'll be part of a community that is passionate about making a difference and driving positive change. Job Overview: Freelance Part-Time Social Media Moderator We're looking for a skilled and experienced Social Media Moderator to join our team on a freelance, part-time basis. As a Social Media Moderator, you'll play a crucial role in maintaining a positive online environment across our Instagram and Facebook platforms. Your primary responsibilities will include monitoring and moderating content, addressing customer concerns, and ensuring overall community engagement remains friendly and professional. Key Responsibilities: Monitor Social Media Platforms: Regularly check and review comments, messages, and interactions on our Instagram and Facebook pages to ensure compliance with our community guidelines. Content Moderation: Remove or hide negative, offensive, or inappropriate comments that violate our community guidelines, ensuring a safe and respectful online environment. Respond to Customer Inquiries: Address customer concerns, questions, or complaints in a timely and professional manner, ensuring all interactions are handled with care and attention. Maintain Brand Voice: Ensure responses and engagement align with our company's tone, values, and branding guidelines, promoting a consistent and authentic brand voice. Report Insights: Flag any recurring issues or feedback that could be valuable for improving our products or customer service, providing actionable insights to drive business growth. Essential Qualifications: Native English Speaker: Native English is a must, ensuring you can communicate effectively and accurately with our customers and community. Strong Written Communication Skills: Excellent written communication skills and attention to detail are essential for success in this role. Customer Service Experience: Prior experience in social media management or customer service is a plus, but not required. We're looking for talented individuals who can bring their skills and experience to the table. Familiarity with Facebook and Instagram: Familiarity with Facebook and Instagram platforms and their features (e.g., comment moderation, direct messaging, etc.) is necessary for success in this role. Independence and Time Management: Ability to work independently and manage time efficiently is crucial, as you'll be working on a freelance, part-time basis. Preferred Qualifications: Social Media Management Experience: Prior experience in social media management or moderation is highly desirable, as it demonstrates your ability to navigate the ever-changing social media landscape. Customer Service Background: A background in customer service is beneficial, as it shows you can handle customer complaints professionally and diplomatically. Brand Awareness: Familiarity with our brand or similar body-wear brands is a plus, as it demonstrates your understanding of our products and values. Skills and Competencies: Excellent Communication Skills: Strong written and verbal communication skills are essential for success in this role. Attention to Detail: Attention to detail is crucial, as you'll be responsible for moderating content and responding to customer inquiries. Problem-Solving Skills: Ability to handle customer complaints professionally and diplomatically is necessary, as you'll be dealing with a range of customer concerns. Proactive Attitude: A positive, proactive attitude is essential, as you'll be working independently and managing your time efficiently. Career Growth Opportunities and Learning Benefits At NOOSH, we're committed to helping our team members grow and develop their skills. As a Freelance Part-Time Social Media Moderator, you'll have the opportunity to: Develop Your Skills: Enhance your social media management and customer service skills, gaining valuable experience in a fast-paced and dynamic environment. Network and Collaborate: Work with a talented team of professionals, building relationships and networking within the industry. Gain Insights: Gain valuable insights into the body-wear industry, staying up-to-date with the latest trends and developments. Work Environment and Company Culture At NOOSH, we pride ourselves on our inclusive and supportive company culture. As a remote team member, you'll be part of a community that values: Diversity and Inclusivity: We celebrate diversity and promote inclusivity, ensuring everyone feels welcome and valued. Flexibility and Autonomy: We offer flexible working arrangements, allowing you to work independently and manage your time efficiently. Professional Development: We're committed to helping our team members grow and develop their skills, providing opportunities for professional development and growth. Compensation, Perks, and Benefits We offer a competitive compensation package, including: Competitive Salary: A competitive salary that reflects your skills and experience. Opportunities for Growth: Opportunities for professional development and growth within the company. Flexible Working Arrangements: Flexible working arrangements that allow you to work independently and manage your time efficiently. Join Our Team: Apply Now! If you're a motivated and talented individual with a passion for social media moderation and customer service, we'd love to hear from you. Even if you feel you're not a perfect match, we encourage you to apply, as we're always looking for great people to join our friendly team. Don't miss this opportunity to join a dynamic and innovative brand that's shaping the future of body-wear. Apply now and become part of our NOOSH community! Apply for this job