CaptiveAire Systems is the nation’s leading manufacturer of commercial kitchen ventilation systems, offering a complete solution of fans, heaters, ductwork, and HVAC equipment. The Field Engineer will provide engineering support for the sales team, assisting with construction management and after-sales field support, requiring frequent travel to job sites throughout a specific territory.
Responsibilities
- Estimated 50% to 75% of time spent in the field on job sites
- Supporting installations and equipment start ups to ensure high quality outcomes and adherence to engineering principles
- Handling complex troubleshooting issues
- Customer service and coordination with all parties – CaptiveAire team, contractors, engineers, installers, CaptiveAire Service
- A combination of being in the field working on job sites and data analysis and remote troubleshooting using building management system (travel required)
- Product Support - Troubleshoot issues with existing and newly installed equipment in the field and provide immediate solutions
- Maintain expert level knowledge of all CaptiveAire products
- Work closely with engineering team, service team, local sales team and customers to help find best outcomes on installed jobs
- On site for construction trade coordination meetings and startups to ensure a good outcome
- Review and analyze data gathered from installed equipment in order to make product improvements, utilizing our CASLink remote monitoring system
- Use mechanical building design knowledge to review applications for customers and suggest improvements in operation
- Perform 3rd party training for outside contractors on CaptiveAire products
- Provide reports to Regional Manager as well as other teams on customer feedback/challenges, quality, product improvements/issues
Skills
- 0-5 yrs experience
- 4 year technical degree in a mechanical, electrical, construction or science-oriented curriculum preferred
- Hands on, technical internship/co-op experience is preferred
- Must enjoy hands on product exposure
- HVAC and/or electrical experience strongly preferred
- Multi-tasking, problem solving and strong communication skills a must
- MUST BE A 'GO GETTER'!
- Must be able to travel for training
Benefits
- Sponsorship for Professional Engineering license
- Continuous education through weekly webinars
- Company developed technical videos
Company Overview
CaptiveAire is the nation's leading manufacturer of commercial kitchen ventilation systems and a growing manufacturer of commercial and industrial HVAC systems. It was founded in 1976, and is headquartered in Raleigh, North Carolina, USA, with a workforce of 1001-5000 employees. Its website is http://captiveaire.com.
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