Introduction to Workwarp and Our Mission
At Workwarp, we are passionate about delivering exceptional customer experiences through our innovative film distribution services. As a leader in our industry, we strive to build long-lasting relationships with our clients by providing top-notch products and unparalleled support. Our team is dedicated to making a positive impact, and we are now seeking a highly motivated and customer-focused Warehouse Customer Service Representative to join our dynamic team in Huntington Beach, CA. This is an exciting opportunity to be part of a company that values its employees and offers a collaborative and inclusive work environment.
Job Summary
We are looking for a skilled and organized Warehouse Customer Service Representative who will be responsible for ensuring seamless operations within our customer distribution center. The successful candidate will be the face of our company, providing exceptional customer service, managing inventory, and assisting with orders and queries. If you have a passion for delivering outstanding customer experiences and are looking for a new challenge, we encourage you to apply for this rewarding role.
Key Responsibilities
- Order Processing and Customer Service: Process and prepare orders for shipment, contact customers, and provide invoices and packing slips as required. Respond to customer inquiries and resolve issues in a timely and professional manner.
- Inventory Management: Receive and verify incoming shipments of film, tools, and supplies. Maintain accurate inventory records, reconcile discrepancies, and perform regular stock counts.
- Shipping and Logistics: Prepare daily orders for shipment using the UPS World Ship system, ensuring timely and efficient delivery to our customers.
- Warehouse Organization: Maintain a clean and organized workspace, including stocking film, rotating older stock, and storing supplies and tools in designated areas.
- Return Authorizations and Damaged Goods: Process return authorizations, replace damaged boxes, and deface shipping labels on restocked film.
- Administrative Tasks: Assist with answering incoming phone calls, placing orders, invoicing, and handling technical questions from our dealer base.
Additional Duties and Responsibilities
- Quality and Environmental Management: Participate in identifying areas for improvement, writing procedures, and providing input on documented processes. Understand and apply our quality and environmental policies, and participate in internal audits and ongoing process improvement initiatives.
- Record Keeping and Data Management: Maintain accurate records and data, and participate in external registration and surveillance audits as required.
- Software Proficiency: Utilize various software programs, including Microsoft Office, CRM, and Max computer software, to perform tasks efficiently and effectively.
Essential Qualifications
To be successful in this role, you will need:
- High School Diploma or GED: A minimum of a high school diploma or equivalent is required.
- Related Experience: At least 2 years of experience in a similar role, preferably in a warehouse or customer service environment.
- Microsoft Office Proficiency: Strong skills in Microsoft Office, including Word, Excel, PowerPoint, and Access.
- Physical Demands: Ability to lift up to 50 pounds, stand or sit for extended periods, and walk on a level surface as needed.
Preferred Qualifications
- Previous Experience in Film Distribution: Experience in the film distribution industry or a related field would be an asset.
- Customer Service Experience: Proven customer service skills, with a strong focus on delivering exceptional customer experiences.
- Inventory Management Software: Familiarity with inventory management software and systems would be beneficial.
Skills and Competencies
The ideal candidate will possess:
- Excellent Communication Skills: Strong verbal and written communication skills, with the ability to effectively interact with customers, colleagues, and management.
- Attention to Detail: High level of accuracy and attention to detail, with the ability to maintain accurate records and data.
- Organizational Skills: Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
- Problem-Solving Skills: Ability to analyze problems, identify solutions, and implement effective resolutions.
- Teamwork and Collaboration: Strong teamwork and collaboration skills, with the ability to work effectively with colleagues and management to achieve common goals.
Career Growth Opportunities and Learning Benefits
At Workwarp, we are committed to the growth and development of our employees. As a Warehouse Customer Service Representative, you will have access to:
- Comprehensive Training Programs: Ongoing training and development programs to enhance your skills and knowledge.
- Career Advancement Opportunities: Opportunities for career advancement and professional growth within the company.
- Mentorship and Coaching: Mentorship and coaching from experienced colleagues and management to support your success.
Work Environment and Company Culture
Our company culture is built on the values of integrity, respect, and excellence. We strive to create a positive and inclusive work environment that fosters collaboration, innovation, and growth. As a Warehouse Customer Service Representative, you will be part of a dynamic team that is passionate about delivering exceptional customer experiences.
Compensation, Perks, and Benefits
We offer a competitive salary and a comprehensive benefits package, including:
- Competitive Salary: A competitive salary that reflects your skills and experience.
- Benefits Package: A comprehensive benefits package, including medical, dental, and vision coverage, as well as retirement savings plans and paid time off.
- Perks and Discounts: Access to exclusive perks and discounts, including employee discounts on our products and services.
Conclusion
If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Warehouse Customer Service Representative at Workwarp, you will be part of a dynamic team that is passionate about delivering exceptional customer experiences. With competitive compensation, comprehensive benefits, and opportunities for career growth and development, this is an opportunity not to be missed. Apply now to join our team and take the first step towards a rewarding and successful career.
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