At arenaflex, we're not just building homes – we're building a community. As a leading homebuilder, we're dedicated to creating an extraordinary experience for our Homeowners, Communities, and Associates. Our commitment to quality, customer service, and community involvement has earned us a reputation as one of the nation's top homebuilders. We're proud to be a Fortune 500 company and consistently ranked among the top homebuilders in the United States.
**Join a Company that Empowers You to Build Your Future**
As an arenaflex Virtual Customer Care Representative, you'll play a vital role in managing and overseeing homes under warranty in assigned communities. Your primary focus will be on promoting, facilitating, and fostering positive working relationships with customers and trade partners. You'll be responsible for coordinating and supervising the work of arenaflex trade partners, ensuring seamless communication and exceptional customer service.
**Your Responsibilities on the Team**
* Promote, facilitate, and foster positive working relationships with arenaflex customers and trade partners
* Regularly exercise sound judgment and discretion when working with homeowners and trade partners
* Manage daily trade partner activities in accordance with job schedules and business partner scopes of work as they relate to customer relations
* Approve trade partner invoices upon satisfactory completion of the job, not to exceed $1,250
* Proactively remedy any trade partner scheduling, communication, or payment-related issues
* Ability to understand manufacturer recommendations for use and application of their products
* Supervise and/or conduct pre-closing meetings, Demonstrations, Celebrations, and 30-day post-close visits
* Review and certify the completion of each home within their community
* Manage, supervise, and direct all aspects of customer relations for an assigned community
* Conduct field meetings with trade partners, construction staff, and sales staff as needed
* Be an expert in the community and surrounding area, including knowledge of HOA fees and rules, schools, restaurants, shopping, etc.
* Supervise, review, and resolve the condition of their community, including but not limited to entry features, road and pond maintenance, common areas, model centers, and signage
**Requirements**
* High School Diploma or equivalent required, or equivalent work experience
* Bachelor's degree in a related field preferred
* Minimum 3 years of experience in directing, coordinating, and supervising work, particularly in a customer-facing role with a homebuilder
* Valid Driver's License with a good driving record
* Valid auto insurance coverage
* Advanced knowledge of scheduling, budgeting, and document management
* Ability to read and interpret blueprints
* Computer literacy and proficient in MS Office products (Word and Excel)
* Excellent follow-up, communication (written and verbal), and time management skills
**Contacts**
Daily interaction with various division personnel, outside agencies, business partners, consultants, and homeowners
**Physical & Office/Site Presence Requirements**
Able to work in excess of eight hours per day, the ability to operate a motor vehicle, climb stairs/ladders, bend, stoop, reach, lift, move, and/or carry equipment which may be in excess of 50 pounds, occasionally operate construction equipment. Able to sit at a computer monitor for extended periods of time to complete paperwork, meet with building partners, and receive/return phone messages. Must be able to work in a construction environment under all weather conditions. Finger dexterity may be required to operate a computer keyboard and calculator.
**Life at arenaflex**
At arenaflex, we're committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone's Included Day. At arenaflex, we believe in investing in our Associates, empowering them to thrive both personally and professionally.
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're dedicated to helping our Associates grow and develop their skills. We offer a range of training programs, workshops, and mentorship opportunities to help you advance your career. Our commitment to learning and development includes:
* Regular training sessions and workshops on industry best practices and arenaflex policies
* Mentorship programs to help you navigate your role and career goals
* Opportunities for professional development and advancement within the company
* Access to industry-leading tools and technologies to enhance your skills and productivity
**Work Environment and Company Culture**
At arenaflex, we pride ourselves on our collaborative and supportive work environment. Our offices are designed to foster creativity, innovation, and teamwork, with open spaces, modern amenities, and a focus on work-life balance. Our company culture is built on a foundation of respect, empathy, and open communication, with a commitment to diversity, equity, and inclusion.
**Compensation, Perks, and Benefits**
At arenaflex, we offer a competitive compensation package, including:
* A salary range of $60,000 - $80,000 per year, depending on experience
* Comprehensive health insurance plans, including Medical, Dental, and Vision coverage
* A 401(k) Retirement Plan with a $1 for $1 Company Match up to 5%
* Paid Parental Leave and an Associate Assistance Plan
* Education Assistance Program and up to $30,000 in Adoption Assistance
* Up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies
* New Hire Referral Bonus Program and significant Home Purchase Discounts
* Unique opportunities such as the Everyone's Included Day
**Join the arenaflex Team**
If you're passionate about customer service, community management, and career growth, we want to hear from you! Apply now to become a part of the arenaflex team and start building your future today.