At JPMorgan Chase & Co., we're committed to creating a better world for our customers, communities, and employees. As a leading financial services firm, we help nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits, and cities grow, delivering solutions to solve all their financial needs.
We're seeking an experienced Virtual Call Center Account Supervisor to join our team in a full-time remote position. As a key member of our Operations Virtual Call Center, you'll have the opportunity to lead a dynamic team of up to 18 specialists and drive business results through exceptional customer success management. If you're a motivated and results-driven leader with a passion for customer service, we encourage you to apply.
As an Account Supervisor in the Operations Virtual Call Center, you'll be responsible for:
To be successful in this role, you'll need:
We're looking for candidates with:
As a Virtual Call Center Account Supervisor, you'll be required to work a variety of schedules, including evenings, weekends, and holidays. You must be willing to work during our operating hours (6:00am to 12:00am) and be available to attend training sessions as scheduled.
We offer a competitive total rewards package, including a base salary, discretionary incentive compensation, and a range of benefits and programs to meet employee needs. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching, and more. Additional details about total compensation and benefits will be provided during the hiring process.
At JPMorgan Chase & Co., we're committed to creating a diverse and inclusive workplace where our employees can grow and thrive. We're an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
If you're a motivated and results-driven leader with a passion for customer service, we encourage you to apply for this exciting opportunity. Please submit your application today and join our team in creating a better world for our customers, communities, and employees.
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