Are you a highly skilled and detail-oriented individual with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and enjoy working with multiple technology platforms? If so, we invite you to join blithequark as an Experienced Virtual Assistant / Airbnb Customer Support Specialist for our short-term rental company. **About blithequark** blithequark is a leading provider of innovative solutions for the short-term rental industry. Our mission is to empower property owners and managers to deliver exceptional guest experiences, drive revenue growth, and build a loyal community of travelers. As a key member of our team, you will play a critical role in helping us achieve our vision and drive success for our clients. **Role Overview** As an Experienced Virtual Assistant / Airbnb Customer Support Specialist, you will be responsible for managing and assisting with our short-term rental operations, including platform management, guest communications, housekeeping coordination, and resolving guest issues in a timely and efficient manner. You will also process reservations, provide accurate information about our properties and neighborhoods, and contribute to maintaining a high level of customer satisfaction. **Key Responsibilities** * Guest and Reservation Management: + Respond to guest inquiries and resolve issues in a timely and efficient manner + Process reservations and manage guest communication throughout their stay + Provide accurate information about our properties and neighborhoods * Virtual Property Management: + Coordinate with housekeeping teams to ensure properties are clean and ready for guests + Arrange for amenities and services as needed + Monitor and resolve guest issues related to property conditions * Cleaner Management, Scheduling, and Coordination: + Schedule and coordinate housekeeping services for our properties + Manage relationships with cleaning vendors and ensure high-quality service + Monitor and resolve issues related to cleaning services **Success Metrics** * Maintain a quick response rate to all inquiries (less than 1 hour) * Resolve all guest issues with a high sense of urgency (less than 3 hours or ASAP) * Contribute to a review rating of 4.8 or higher **Essential Qualifications** * 2+ years of customer service experience * 2+ years of vacation rental customer service or hotel experience * Availability to work during normal U.S. business hours (Monday-Friday, 9am-5pm EST) * Strong verbal, written, and reading skills in English * Excellent typing skills (speed and accuracy) * Tech-savvy with ability to learn new technologies quickly * Strong attention to detail and organizational skills * Excellent customer service skills and conflict resolution experience **Preferred Qualifications** * Experience with Airbnb customer service * Ability to work with multiple technology platforms in a fast-paced environment * Strong decision-making skills and independent thinking * Excellent communication and interpersonal skills * Ability to work in a remote environment with minimal supervision **Skills and Competencies** * Excellent customer service skills * Strong communication and interpersonal skills * Ability to work in a fast-paced environment with multiple priorities * Tech-savvy with ability to learn new technologies quickly * Strong attention to detail and organizational skills * Excellent typing skills (speed and accuracy) * Conflict resolution experience * Ability to work independently with minimal supervision **Career Growth Opportunities and Learning Benefits** As a member of the blithequark team, you will have access to a range of career growth opportunities and learning benefits, including: * Professional development and training programs * Opportunities for advancement and career growth * Collaborative and supportive work environment * Flexible work arrangements and remote work options * Competitive compensation and benefits package **Work Environment and Company Culture** blithequark is a dynamic and innovative company that values collaboration, creativity, and customer satisfaction. Our team is passionate about delivering exceptional guest experiences and driving success for our clients. We offer a flexible and supportive work environment that encourages innovation, creativity, and continuous learning. **Compensation, Perks, and Benefits** We offer a competitive compensation package, including: * Hourly rate: $20-$25 per hour * Overtime pay: 1.5x hourly rate for hours worked over 40 hours per week * Benefits package: health, dental, and vision insurance, 401(k) matching, and paid time off * Perks: flexible work arrangements, remote work options, and professional development opportunities **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional guest experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter that incorporates the word "blithequark" and highlights your relevant experience and qualifications. Apply Now! 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