At arenaflex, we're on a mission to revolutionize the retail industry by providing exceptional customer experiences. As a Technology Director in our Store Selling Systems team, you'll play a critical role in shaping the future of assisted selling and customer returns experiences. If you're a seasoned leader with a passion for innovation and customer-centricity, we want to hear from you.
**About arenaflex**
arenaflex is a leading retail technology company that's dedicated to empowering retailers to deliver exceptional customer experiences. Our cutting-edge solutions help retailers streamline their operations, improve customer engagement, and drive sales growth. We're a dynamic and innovative company that's always looking for talented individuals to join our team.
**Job Summary**
As a Technology Director, you'll be responsible for leading the Assisted Selling (Order Up) and Customer Returns Experiences within the Store Selling Systems team. You'll collaborate across the enterprise to plan for and achieve goals of the associated domain or portfolio segment, supporting the enterprise roadmap, delivering technical and functional partner satisfaction, and driving action that helps the enterprise meet customer needs. You'll work closely with functional and technical leaders to plan for and execute enabling technology solutions, understand the business holistically, and drive strategic alignment across teams.
**Key Responsibilities**
* **Strategy & Planning (40%):**
+ Partner with functional and technical leaders to identify and plan capabilities necessary to meet short and long-term business needs
+ Develop and execute strategic plans in support of key objectives in a timely and fiscally responsible manner
+ Inform and drive strategic alignment and partnerships with functional and technical peers and leaders
+ Connect the dots across multiple levels and related functions to understand the business holistically
+ Evaluate research and market analysis, meet with third-party vendors, and maintain knowledge of industry innovations and technology platforms to inform strategy
+ Establish and nurture strategic vendor relationships; influence vendors to align to domain, portfolio, and enterprise strategic objectives
+ Drive growth for the business by applying technical and domain expertise to provide thought leadership and translate vision into action
* **Delivery & Execution (40%):**
+ Define and communicate value propositions, success metrics, and outcomes
+ Document, review, and ensure that all quality and change control standards are met
+ Develop, plan, and implement sustainable, repeatable, and reliable processes; oversee process improvement
+ Drive operational excellence to create internal customer satisfaction and meet operational metrics while prioritizing external customer needs
+ Understand and articulate the value creation and business proposition to teams and functional partners
* **People (20%):**
+ Provide leadership, mentoring, and coaching to direct reports
+ Manage and coordinate strategic direction for staff
+ Attract, retain, develop, and motivate top talent
+ Conduct annual and mid-year reviews, reviewing individual development plans and providing performance feedback
**Requirements**
* **Minimum Qualifications:**
+ Must be eighteen years of age or older
+ Must be legally permitted to work in the United States
* **Preferred Qualifications:**
+ 8-10 years of relevant work experience
+ Proficient in leading at a Sr. Manager level or above within a fast-paced, multi-division, national company
+ Proficient in defining, communicating, and driving value propositions, success metrics, and outcomes
+ Proficient in shaping, aligning, and guiding execution of strategic direction for a domain or significant portfolio segment
+ Proficient in communicating, building influence, and developing relationships with functional and technical leaders, with high-level vendor partners, and across all levels in the organization
+ Proficient in selecting and leading strategic vendor relationships or acting as the primary point of contact for strategic partnerships
+ Proficient in managing and developing direct reports with their own span of control
+ Proficient in utilizing deep market and industry knowledge for a related portfolio segment or domain to achieve strategic objectives
* **Minimum Education:**
+ The knowledge, skills, and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job
* **Preferred Education:**
+ No additional education
* **Minimum Years of Work Experience:**
+ 8
* **Preferred Years of Work Experience:**
+ No additional years of experience
* **Minimum Leadership Experience:**
+ None
* **Preferred Leadership Experience:**
+ None
* **Certifications:**
+ None
* **Competencies:**
+ Attracts Top Talent: Attracting and selecting the best talent to meet current and future business needs
+ Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals
+ Business Insight: Applying knowledge of business and the marketplace to advance the organization's goals
+ Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
+ Courage: Stepping up to address difficult issues, saying what needs to be said
+ Cultivates Innovation: Creates new and better ways for the organization to be successful
+ Customer Focus: Builds strong customer relationships and delivering customer-centric solutions
+ Decision Quality: Making good and timely decisions that keep the organization moving forward
+ Develops Talent: Developing people to meet both their career goals and the organization's goals
+ Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives
+ Drives Results: Consistently achieving results, even under tough circumstances
+ Drives Vision and Purpose: Painting a compelling picture of the vision and strategy that motivates others to action
+ Financial Acumen: Interpreting and applying understanding of key financial indicators to make better business decisions
+ Organizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics
+ Persuades: Using compelling arguments to gain the support and commitment of others
+ Plans and Aligns: Planning and prioritizing work to meet commitments aligned with organizational goals
+ Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations
+ Strategic Mindset: Seeing ahead to future possibilities and translating them into breakthrough strategies
+ Tech Savvy: Anticipating and adopting innovations in business-building digital and technology applications
**What We Offer**
* **Competitive Salary:** arenaflex offers a competitive salary that reflects your experience and qualifications.
* **Benefits Package:** We offer a comprehensive benefits package that includes medical, dental, and vision insurance, 401(k) matching, and paid time off.
* **Opportunities for Growth:** arenaflex is a dynamic and innovative company that's always looking for talented individuals to join our team. We offer opportunities for growth and professional development, so you can advance your career and achieve your goals.
* **Flexible Work Arrangements:** We offer flexible work arrangements, including remote work options, to help you balance your work and personal life.
* **Collaborative Work Environment:** arenaflex has a collaborative work environment that's focused on teamwork and open communication. We're a company that values diversity, equity, and inclusion, and we're committed to creating a workplace that's welcoming and inclusive for all employees.
**How to Apply**
If you're a motivated and experienced Technology Director who's passionate about innovation and customer-centricity, we want to hear from you. Please submit your resume and a cover letter that outlines your qualifications and experience. We can't wait to hear from you!
**Apply End Date:** 05/22/2025