Introduction to arenaflex
arenaflex is a leading technology platform that is revolutionizing the way businesses operate. As a pioneer in cloud computing, we have never stopped innovating, and our robust suite of products and services is trusted by customers from the most successful startups to Global 500 companies. Our mission is to empower businesses to achieve their goals by providing exceptional technical design and thought leadership. We are committed to furthering our culture of inclusion, and we have ten employee-led affinity groups that foster a culture of inclusion and empower us to be proud of our differences.
Job Overview
We are seeking an experienced Solutions Architect to join our Customer Acceleration Team. As a Solutions Architect, you will provide exceptional technical design and thought leadership to our customers while working with a world-class sales and business development team. You will lead efforts to capture and share best-practice knowledge amongst the arenaflex solution architect community. You will gain the opportunity to learn from, collaborate with, and educate some of the brightest technical minds in the industry today across the breadth of enterprise architecture.
Key Responsibilities
- Help public sector organizations find more modern ways to work with their constituents by implementing innovative cloud contact center solutions
- Work on the cutting edge of innovation with arenaflex products and services, including cloud computing, Artificial Intelligence, and CRM platforms
- Maintain domain knowledge and expertise in public sector call centers, workforce management, and contact center technologies, including cloud-based platforms, VoIP, IVR, ACD, and CRM systems
- Architect and build large-scale solutions that integrate smoothly in cloud and hybrid operating models for supporting cloud contact center solutions
- Provide guidance on the people, organizational, security, and compliance aspects of transforming the contact center to the Cloud
- Set up and configure arenaflex services in-line with best practices
- Coach customers and partner teams to be self-sufficient
- Collaborate with arenaflex field sales, pre-sales, training, and support teams to help partners and customers learn how to build and move to production-grade arenaflex environments
- Define and deliver on-site consulting engagements with partners and customers, including participating in pre-sales on-site visits, understanding customer requirements, proposing and delivering packaged offerings, and delivering custom solution engagements
- Work with arenaflex product, engineering, and support teams to convey partner and customer needs and feedback as input to technology roadmaps
Essential Qualifications
- 2+ years of design, implementation, or consulting experience in applications and infrastructures
- 4+ years of specific technology domain areas experience (e.g., software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics)
- 10+ years of IT development or implementation/consulting experience in the software or Internet industries
- Understanding of contact center operations, workflows, and key performance metrics
- Technical presentation experience, including whiteboard, small and large group presentations
- Ability to travel 10-30%
Preferred Qualifications
- Experience working within software development or Internet-related industries
- Experience migrating or transforming legacy customer solutions to the cloud
- Experience working with arenaflex technologies from a dev/ops perspective
- In-depth understanding of contact center technologies, including cloud-based platforms, VoIP, IVR, ACD, and CRM systems
- Software development experience with building contact center integrations
Skills and Competencies
- Strong technical skills, including experience with cloud computing, Artificial Intelligence, and CRM platforms
- Excellent communication and presentation skills, including the ability to communicate technical information to non-technical stakeholders
- Strong leadership and collaboration skills, including the ability to work with cross-functional teams and lead efforts to capture and share best-practice knowledge
- Strong problem-solving skills, including the ability to analyze complex technical problems and develop creative solutions
- Strong business acumen, including the ability to understand customer needs and develop solutions that meet those needs
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to helping our employees grow and develop in their careers. We offer a range of training and development programs, including mentorship opportunities, career advancement programs, and tuition reimbursement. We also offer a range of benefits, including flexible work arrangements, health and wellness programs, and employee recognition programs.
Work Environment and Company Culture
At arenaflex, we are committed to creating a positive and inclusive work environment that values diversity and promotes equality. We have a range of employee-led affinity groups that foster a culture of inclusion and empower us to be proud of our differences. We also offer a range of benefits, including flexible work arrangements, health and wellness programs, and employee recognition programs.
Compensation, Perks, and Benefits
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $118,200/year in our lowest geographic market up to $204,300/year in our highest geographic market. Pay is based on a number of factors, including market location and may vary depending on job-related knowledge, skills, and experience. arenaflex is a total compensation company, and dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.
Conclusion
If you are a motivated and experienced Solutions Architect who is passionate about helping public sector organizations find more modern ways to work with their constituents, we encourage you to apply for this exciting opportunity. At arenaflex, we are committed to creating a positive and inclusive work environment that values diversity and promotes equality. We offer a range of benefits, including flexible work arrangements, health and wellness programs, and employee recognition programs. Don't miss out on this opportunity to join our team and help shape the future of cloud computing.