Introduction to arenaflex
arenaflex is a leading organization in the retail industry, committed to providing exceptional customer experiences. We are dedicated to understanding our customers' needs and preferences, ensuring that we deliver top-notch services that meet their expectations. Our team is passionate about building digital experiences within a physical store environment, and we are looking for a talented Senior Manager, Operations - Identity Customer Experience to join our team.
Job Overview
As a Senior Manager, Operations - Identity Customer Experience at arenaflex, you will play a crucial role in driving the execution of Digital Identity initiatives in store environments. You will be responsible for analyzing existing customer experience streams, designing tests for identity capture, and developing execution plans to enhance customer experiences. You will work closely with cross-functional teams, including product, field, and analytics groups, to foster a comprehensive and reliable digital view of customers' relationships with arenaflex.
Key Responsibilities
- Support the development of Character client experiences across a predetermined client experience space
- Analyze existing CX streams at various touchpoints
- Design tests for identity capture (e.g., phone number)
- Interpret the client experience design that would enhance identity capture and utilization at exchange points from paper to execution plan
- Develop an execution plan for select experience execution
- Collaborate with product, field, and analytics teams to foster examinations
- Participate in cross-functional meetings, partnering with product and surveys to validate tests
- Manage tests in the field
- Deploy tests in arrangement with arenaflex field operations teams
- Collaborate with analytics to interpret results
- Suggest and implement improvements
- Track progress of the analysis, set up and execute reporting structure, and develop metrics to beat expected challenges
Partner Management
- Maintain relationships with arenaflex teams to ensure effective execution
- Capture partner needs, allowing the team to set up relevant business analysis
- Build and execute communication plans to key stakeholders
Requirements
To be successful in this role, you should have:
- A Bachelor's degree in Business Administration, Engineering, Operations, or a related field
- 7+ years of experience in Operations roles, preferably with at least 3 years of experience in retail, store, or Omni environment
- 5+ years of experience executing new initiatives in a store environment
- Strong and proven ability to influence internal stakeholders
- Demonstrated expertise in executing successful initiatives
- Experience with Agile techniques and project management tools
Preferred Qualifications
- Leadership of cross-functional teams or projects
- Masters or Ph.D. in Operations Management
- Project Management - Project Management Professional (PMP) certification
What We Offer
At arenaflex, we offer competitive compensation, as well as performance-based bonus awards and other excellent benefits for a happier mind, body, and wallet. Our benefits include:
- Medical benefits, including clinical, vision, and dental coverage
- Financial benefits, including 401(k), stock purchase, and company-paid life insurance
- Paid time off benefits, including PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting
- Other benefits, including short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy cost reimbursement, and more
Live Better U
Live Better U is an arenaflex-paid education benefit program for full-time and part-time associates in arenaflex facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are totally paid for by arenaflex.
Conclusion
If you are passionate about tackling complex challenges, building digital experiences, and driving customer-centric initiatives, we encourage you to apply for this exciting opportunity. As a Senior Manager, Operations - Identity Customer Experience at arenaflex, you will have the chance to make a significant impact on our customers' experiences and contribute to the growth and success of our organization. Join our team and be part of a dynamic and innovative environment that values diversity, inclusion, and excellence.
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