Introduction to arenaflex
arenaflex is a pioneering force in transforming work into dynamic, collaborative, and impactful experiences. Our innovative platform unifies collaboration, workflows, and content management, providing a flexible, secure, and scalable solution for enterprises and organizations to thrive in a rapidly changing world. As a leader in our industry, we recognize the importance of empowering our customers and partners with the knowledge and skills necessary to unlock their full potential. To achieve this, we are seeking an exceptional Senior Director of Global Customer Education Services to lead our arenaflex University team in designing and delivering world-class learning experiences.
About the Role
The Senior Director of Global Customer Education Services will be responsible for reimagining the customer learning journey, creating a comprehensive and impactful learning program that spans multiple modalities and skills. This visionary leader will inspire and motivate a high-performing team of learning experience designers, instructional designers, and professional trainers to deliver timely, relevant, and effective curricula for diverse audience profiles and segments. The ideal candidate will have a deep understanding of the importance of customer education in driving business growth, customer satisfaction, and loyalty.
Key Responsibilities
- Lead the global content and learning strategy for customer training and enablement, ensuring alignment with arenaflex's overall knowledge and enablement strategy.
- Own the development and delivery of learning experiences for all arenaflex products, including the design, management, and implementation of blended learning solutions.
- Establish a culture of continuous improvement, setting a clear vision and direction for the team, and driving a culture of innovation and excellence.
- Partner closely with cross-functional teams, including Marketing, Sales, Engineering, and Customer Success, to ensure the learning function is integral to the overall business strategy.
- Develop and manage key financial and non-financial performance metrics, ensuring the learning program is delivering on brand, community, marketing, and sales goals.
- Lead the business-level implementation, enhancement, and support of a Learning Management System, coordinating with the global, enterprise-wide effort.
Essential Qualifications
To be successful in this role, you will have:
- Strong business acumen and prior SaaS/Enterprise Software Customer Training leadership experience.
- Excellent collaboration and communication skills, with the ability to work effectively across various levels of the organization.
- A proven track record of growing revenue, with P&L experience and a strong balance of strategic and execution skills.
- Experience designing, managing blended learning and certification programs, with a strong understanding of adult learning principles and instructional design methodologies.
- A BA/BS degree, with an advanced degree being a plus, and a minimum of 10 years of relevant experience in customer education or a related field.
Preferred Qualifications
While not essential, the following qualifications are highly desirable:
- Experience creating market value for a Software Certification, similar to Cisco/MSFT/VMware, with a deep understanding of the importance of certification in driving customer loyalty and retention.
- Experience creating partner/channel momentum for paid training and certification, with a strong network of contacts in the industry.
- Experience in bundling training and certification into overall company packages, as seen at Workday/SFDC/MSFT, with a strong understanding of the importance of integrated solutions.
- Experience deploying business rules with internal stakeholders to embed training and certifications in license transactions via attach and accounting rules.
Skills and Competencies
To succeed in this role, you will need to possess:
- Strong leadership and management skills, with the ability to motivate and inspire a team.
- Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
- A strong understanding of adult learning principles, instructional design methodologies, and learning technologies.
- The ability to think strategically, with a strong focus on driving business growth and customer satisfaction.
- A collaborative and innovative approach, with a willingness to experiment and try new things.
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to providing our employees with opportunities for growth and development. As a Senior Director of Global Customer Education Services, you will have access to:
- Professional development opportunities, including training, mentoring, and coaching.
- Access to LinkedIn Learning online courses, to help you stay up-to-date with the latest industry trends and technologies.
- A culture of innovation and experimentation, with the freedom to try new things and take calculated risks.
- A collaborative and supportive team environment, with a strong focus on teamwork and communication.
Work Environment and Company Culture
arenaflex is a dynamic and innovative company, with a strong focus on collaboration, creativity, and customer satisfaction. Our company culture is built on the following values:
- A commitment to excellence, with a focus on delivering high-quality products and services.
- A collaborative and supportive team environment, with a strong focus on teamwork and communication.
- A culture of innovation and experimentation, with the freedom to try new things and take calculated risks.
- A strong focus on customer satisfaction, with a commitment to delivering exceptional customer experiences.
Compensation, Perks, and Benefits
arenaflex offers a competitive compensation package, including:
- A base salary range of $175,000 - $245,000, depending on location and experience.
- A market-competitive incentive opportunity, with the potential to earn additional compensation based on performance.
- A comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401k match and stock options.
- A flexible work environment, with the option to work remotely and a generous paid time off policy.
- Access to a range of perks and benefits, including a counseling membership, local retail discounts, and a personal arenaflex account.
Conclusion
If you are a motivated and experienced leader, with a passion for customer education and a commitment to excellence, we encourage you to apply for this exciting opportunity. As a Senior Director of Global Customer Education Services at arenaflex, you will have the chance to make a real impact on our customers and our business, while developing your skills and advancing your career. Don't miss out on this opportunity to join a dynamic and innovative company, with a strong focus on collaboration, creativity, and customer satisfaction. Apply now to become a part of the arenaflex team!
Apply Now