Introduction to arenaflex
arenaflex is a pioneering force in the industry, committed to fostering an inclusive and just employment ecosystem. We believe in empowering individuals from all walks of life to thrive in their careers. As a leader in our field, we support a diverse range of clients and customers, providing innovative solutions and unparalleled support. Our mission is to make a positive impact on the world by enabling our customers to achieve their goals and make a difference in their communities.
Job Overview
We are seeking an experienced Senior Customer Service Representative to join our team in a full remote capacity. As a Senior Customer Service Representative at arenaflex, you will play a vital role in delivering exceptional client experiences and driving business growth. You will be responsible for supporting the closure of open orders, expediting product delivery, and gathering final supplier invoices. If you enjoy working in a fast-paced environment and are passionate about providing outstanding customer service, we encourage you to apply for this exciting opportunity.
Key Responsibilities
- Run and analyze reports to identify current backlog/open orders and reconcile open orders for potential issues with assigned suppliers
- Maintain a master tracking report of suppliers with open order count and open order dollars
- Build working relationships with suppliers to identify and resolve open order root causes and potential issues
- Maintain a current supplier open order contact list, including name, phone number, and email address
- Obtain invoice copies and/or new shipment dates from suppliers and take appropriate action
- Add notes to the order(s) worked and maintain adequate records
- Provide tracking of the number of lines resolved weekly and complete weekly activity reports
- Assist buyers as needed with issues related to open orders and/or credit holds
- Escalate issues to Manager for further resolution when necessary
- Work as needed to further reduce high dollar open orders at each quarter end
- Provide training for other open order personnel as needed
- Perform other duties as assigned
Essential Qualifications
To be successful in this role, you will need:
- A High School diploma or equivalent
- A minimum of 3 years of clerical or administrative support experience
- Good communication skills and excellent telephone skills
- Strong organizational skills, good judgment, persistence, and diplomacy
- Ability to effectively prioritize multiple projects and tasks
- Ability to work independently as well as effectively in a team environment
- Ability to learn new technologies and self-train when appropriate
- Proficient computer skills, including Microsoft Excel, Word, PowerPoint, and Power BI
Preferred Qualifications
While not essential, the following qualifications are desirable:
- Previous experience in a customer-facing role, preferably in a remote or virtual environment
- Knowledge of customer service principles and practices
- Experience with order management systems and software applications
- Strong analytical and problem-solving skills
- Ability to work in a fast-paced environment and meet deadlines
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to the growth and development of our employees. As a Senior Customer Service Representative, you will have access to a range of training and development opportunities, including:
- Comprehensive onboarding program to ensure a smooth transition into the role
- Ongoing training and coaching to develop your skills and knowledge
- Opportunities for career advancement and professional growth
- Access to a range of employee benefits, including competitive remuneration, annual incentive plan bonus, and healthcare
Work Environment and Company Culture
arenaflex is a dynamic and innovative company that values integrity, intensity, involvement, and innovation. Our company culture is built on a foundation of respect, empathy, and inclusivity, and we strive to create a work environment that is supportive, collaborative, and fun. As a remote employee, you will be part of a virtual team that is connected by a shared passion for delivering exceptional customer experiences and driving business growth.
Compensation, Perks, and Benefits
At arenaflex, we offer a competitive remuneration package, including:
- Annual incentive plan bonus
- Comprehensive healthcare benefits
- Range of employee benefits, including flexible working arrangements and professional development opportunities
- Opportunities for career advancement and professional growth
Conclusion
If you are a motivated and customer-focused individual who is passionate about delivering exceptional client experiences, we encourage you to apply for this exciting opportunity. As a Senior Customer Service Representative at arenaflex, you will be part of a dynamic and innovative team that is committed to making a positive impact on the world. Don't miss out on this chance to join a forward-thinking organization and take your career to the next level. Apply now to start your journey with arenaflex!
Apply Now