Welcome to blithequark
At blithequark, we pride ourselves on being a leader in the insurance industry, built on a foundation of trust, integrity, and exceptional customer service. As a Remote Member and Customer Services Advocate, you will play a vital role in delivering our company's promise to our members, providing them with accurate and responsive service, and ensuring high satisfaction, growth, and retention. Our collaborative, team-driven atmosphere is the perfect environment for customer service professionals who thrive on creating positive member experiences.
About the Role
In this exciting opportunity, you will work directly with blithequark members in a fast-paced inbound contact center, providing them with an outstanding experience. Your primary focus will be on building trust, creating sustainable relationships, and applying problem-solving and critical thinking skills to research and communicate solutions in a variety of situations. You will be the star of our customer service efforts, and your dedication to delivering exceptional service will be rewarded with a competitive compensation package and excellent benefits.
Key Responsibilities
- Provide exceptional service to every caller by building trust and creating sustainable relationships through open and interactive communication
- Apply problem-solving and critical thinking skills to research and communicate solutions in a variety of situations
- Effectively handle customer concerns by utilizing available resources to provide accurate information and ensure empathetic resolution, while keeping records of all interactions and changes
- Confidentially handle policy owner information and ensure compliance and communication standards are met
- Collaborate with internal teams to ensure thorough and timely resolutions for all members
Essential Qualifications
To be successful in this role, you will need:
- Minimum 2 years of experience in a customer service-related position, with a high value placed on the customer/member experience; insurance/call center experience preferred
- Demonstrated basic mathematical aptitude (addition, subtraction, multiplication, and division)
- Technical aptitude with experience navigating and operating multiple computer applications and telephone technologies desired
- Basic understanding and knowledge of life insurance company operations, policies, and procedures, and knowledge of various insurance products preferred
- Completion of insurance industry or LOMA coursework preferred
- High School Diploma required; some college-level coursework preferred
- Must possess internet with a minimum speed of 25MB download and 5MB upload and be able to support a VPN
Preferred Qualifications
While not required, the following qualifications are preferred:
- Previous experience working in a remote or virtual environment
- Experience with customer relationship management (CRM) software
- Knowledge of insurance industry regulations and compliance standards
- Bi-lingual or multi-lingual skills
Skills and Competencies
To excel in this role, you will need to possess the following skills and competencies:
- Excellent communication and interpersonal skills
- Strong problem-solving and critical thinking skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Strong attention to detail and ability to maintain accurate records
- Ability to work collaboratively with internal teams to resolve member issues
- Strong technical skills, including proficiency in Microsoft Office and ability to learn new software applications
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our employees. As a Remote Member and Customer Services Advocate, you will have access to:
- Comprehensive training programs to help you develop your skills and knowledge
- Ongoing coaching and feedback to help you achieve your goals
- Opportunities for advancement and career growth within the company
- Tuition reimbursement programs to help you further your education
Work Environment and Company Culture
At blithequark, we pride ourselves on our collaborative, team-driven atmosphere. As a Remote Member and Customer Services Advocate, you will be working from the comfort of your own home, with the flexibility to balance your work and personal life. Our company culture is built on the values of trust, integrity, and exceptional customer service, and we are committed to creating a positive and supportive work environment for all employees.
Compensation, Perks, and Benefits
As a Remote Member and Customer Services Advocate at blithequark, you can expect:
- Competitive pay, $20/hr (plus shift premiums available based on scheduled hours)
- Work from home opportunities available
- Earn up to $2,500 in the first year in Retention Bonuses
- Medical Benefits available on 1st day of employment, including family coverage
- Dental, Vision, Life, and Disability coverage
- Performance-based incentive plan
- Retirement Savings options, such as a pension and 401k, available with a Company match
- Generous Paid Time Off Plan, including Holiday Pay, Floating Holiday Days, and a very generous vacation policy
- Complimentary blithequark Basic Membership
- Tuition reimbursement
Conclusion
If you are a customer service professional who is passionate about delivering exceptional service and building lasting relationships, we encourage you to apply for this exciting opportunity. As a Remote Member and Customer Services Advocate at blithequark, you will be part of a dynamic team that is dedicated to providing accurate and responsive service to our members. With a competitive compensation package, excellent benefits, and opportunities for career growth and development, this is an opportunity you won't want to miss. Apply today and join our team of dedicated professionals who are committed to delivering exceptional customer service and making a difference in the lives of our members.
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