Introduction to Guy Carpenter and the Role
Guy Carpenter, a leading global risk and reinsurance specialist, is seeking an experienced Full-Stack Production Support Lead to join their team. As a remote opportunity with an immediate start, this position offers a unique chance to work with a worldwide brand, leveraging your technical expertise and leadership skills to drive success. With a competitive salary range of $81,400 to $162,700 and a comprehensive benefits package, this role is ideal for individuals looking to advance their careers in a dynamic and supportive environment.
About Guy Carpenter
Guy Carpenter is the world's premier reinsurance intermediary and strategic advisor, delivering integrated solutions through industry-leading analytics and advisory services. With over 3,500 professionals in more than 60 offices worldwide, the company is committed to embracing diversity, inclusivity, and flexibility in the workplace. As part of Marsh McLennan, a leading professional services firm, Guy Carpenter offers a powerful combination of broking expertise, trusted strategic advisory services, and industry-leading analytics to help clients adapt to emerging opportunities and achieve profitable growth.
Job Overview
As a Full-Stack Production Support Lead, you will be responsible for overseeing the maintenance and support of MERN (MongoDB, Express.js, React.js, Node.js) stack applications. This will involve using monitoring tools like Datadog, change management tools like ServiceNow, and vulnerability and code scanning tools like WhiteHat and Snyk. You will lead a team of production support engineers, working closely with cross-functional teams to ensure the stability, availability, and performance of applications. Your expertise in supporting Single-Page Applications, Microservices, and Document-style databases will be essential in driving success in this role.
Key Responsibilities
- Lead and mentor a team of production support engineers in maintaining and supporting MERN stack applications in a production environment.
- Collaborate with cross-functional teams, including development, QA, and operations, to ensure the stability, availability, and performance of applications.
- Monitor and analyze application performance metrics to identify and resolve any performance issues.
- Troubleshoot and resolve complex production issues, including investigating root causes and overseeing appropriate solutions.
- Develop and implement best practices for incident management, problem management, and change management processes.
- Implement and maintain monitoring and alerting systems to proactively identify and address potential issues.
Essential Qualifications
To be successful in this role, you will need:
- Experience in supporting Full-Stack applications, with a strong background in MERN or MEAN applications.
- Proven leadership, people management, and mentoring skills, with the ability to lead a team of production support engineers.
- Knowledge of ServiceNow or other Change Management tools, as well as experience with monitoring tools like Datadog.
- Strong understanding of Microservices architecture and experience supporting APIs using API management.
- Expertise in data and application integration using Azure Integration Services or modern middleware solutions.
- DevOps, CI/CD skill set, with proficiency in Docker, Kubernetes, and Azure.
Preferred Qualifications
While not essential, the following qualifications will be highly regarded:
- Background supporting MERN or MEAN applications, with experience in Microservices architecture and API management.
- Expertise in data and application integration using Azure Integration Services or modern middleware solutions.
- DevOps, CI/CD skill set, with proficiency in Docker, Kubernetes, and Azure.
- Experience with cloud solutions, including Azure, and a strong understanding of cloud-based application development.
Skills and Competencies
To succeed in this role, you will need to possess the following skills and competencies:
- Strong technical skills, with the ability to learn and adapt to new technologies quickly.
- Excellent leadership and mentoring skills, with the ability to lead and motivate a team of production support engineers.
- Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams.
- Problem-solving and analytical skills, with the ability to troubleshoot and resolve complex production issues.
- Time management and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
Career Growth Opportunities and Learning Benefits
At Guy Carpenter, we are committed to the growth and development of our employees. As a Full-Stack Production Support Lead, you will have access to a range of career growth opportunities and learning benefits, including:
- Professional development programs, including training and certification opportunities.
- Mentorship and coaching, with the opportunity to work with experienced professionals in the field.
- Opportunities for advancement, with the potential to move into leadership roles or specialize in a particular area of interest.
- Access to industry-leading conferences and events, with the opportunity to network with professionals in the field.
Work Environment and Company Culture
At Guy Carpenter, we pride ourselves on our collaborative and inclusive company culture. As a remote employee, you will be part of a global team, with the opportunity to work with colleagues from diverse backgrounds and industries. Our company culture is built on the values of:
- Relationship building, with a focus on building strong relationships with colleagues, clients, and partners.
- Transparent communication, with an open and honest approach to communication.
- Mutual respect, with a culture of respect and empathy for all employees.
- Diversity and inclusion, with a commitment to embracing diversity and promoting inclusion in the workplace.
Compensation, Perks, and Benefits
As a Full-Stack Production Support Lead at Guy Carpenter, you will be eligible for a range of compensation, perks, and benefits, including:
- A competitive salary range of $81,400 to $162,700, with the opportunity for performance-based incentives.
- A comprehensive benefits package, including health and welfare benefits, tuition assistance, and 401K savings.
- Generous paid time off, including vacation, sick leave, and company holidays.
- Employee Resource Groups, with access to leaders, relevant volunteer and mentoring opportunities, and interactions with counterparts in industry groups and client organizations.
Conclusion
If you are a motivated and experienced technical professional looking for a new challenge, we encourage you to apply for the Full-Stack Production Support Lead role at Guy Carpenter. With a competitive salary, comprehensive benefits package, and opportunities for career growth and development, this role is ideal for individuals looking to advance their careers in a dynamic and supportive environment. Don't miss out on this exciting opportunity to join our team and contribute to the success of our organization.
Apply Now
To apply for this role, please submit your application through our website. We look forward to hearing from you and exploring how you can contribute to the success of our team.
Apply Now