Join blithequark as a Remote Call Center Representative: Make a Difference in Healthcare
At blithequark, we're committed to making a positive impact on the lives of our customers and the communities we serve. As a leader in the healthcare industry, we're dedicated to providing exceptional services and support to our clients. We're now seeking an experienced and skilled Call Center Representative to join our team, working remotely as a Data Entry and Patient Enrollment Specialist. If you're passionate about delivering outstanding customer service and have a keen eye for detail, we encourage you to apply for this exciting opportunity.
About the Role
As a Call Center Representative at blithequark, you'll play a vital role in ensuring the smooth operation of our patient enrollment and data entry processes. You'll work closely with our pharmacists, patients, and other stakeholders to resolve issues, answer queries, and provide top-notch support. This is a full-time remote position, offering a competitive hourly salary of $25-$35.
Key Responsibilities
- Utilize blithequark's solution data entry techniques and guidelines to process new patient enrollments by entering information into the appropriate system.
- Handle patient prescription requests within HIPAA guidelines and enter refill orders for processing.
- Investigate to obtain missing prescription information and decipher clinical abbreviations (SIG codes).
- Resolve all data entry-related exceptions and handle correspondence to patients (inbound calls, visits, messages) and make outbound calls to prescribers and patients as needed.
- Settle Third Party Oddballs by examining, gathering information, making adjustments, and resubmitting for processing according to individual claim requirements.
- Provide support to Pharmacists, both those in the office and those in other locations, and identify and communicate issues to senior-level staff as appropriate.
- Obtain a valid technician permit or certification within the first 90 days and maintain a functioning professional permit or certification.
Essential Qualifications
- High School Diploma or GED.
- Basic level PC skills, including startup and shutdown, using the mouse, starting and closing programs, switching between programs, saving files, printing reports, and accessing information online.
- Basic web browsing skills, including opening a browser, typing in URLs, using a search engine, bookmarking a webpage, navigating using back/forward/stop buttons, and completing forms online.
- Intermediate-level keyboarding skills (at least 25 WPM, typing by memory, formatting documents).
- Effective communication skills, both written and verbal.
- 18 years old or older.
Preferred Qualifications
- At least 1 year of pharmacy technician experience in a retail or call center environment.
- A minimum of 1.5 years as a pharmacy technician with certification/registration by the state as approved by the State Board for Pharmacy or a widely recognized certification agency.
- Experience providing customer service to internal and external customers, including meeting quality standards for services and assessment of customer satisfaction.
- Intermediate to advanced-level keyboarding skills (at least 35 WPM, typing by memory, formatting documents).
- Proficiency in both Spanish and English.
What We Offer
At blithequark, we're committed to providing a supportive and inclusive work environment that fosters growth and development. As a remote Call Center Representative, you'll enjoy:
- A competitive hourly salary of $25-$35.
- Opportunities for career advancement and professional growth.
- A dynamic and supportive work environment, with a team dedicated to delivering exceptional customer service.
- Comprehensive training and ongoing support to ensure your success.
- A range of benefits and perks, including opportunities for professional development and a culture that values work-life balance.
Company Culture
At blithequark, we're passionate about making a positive impact on the lives of our customers and the communities we serve. Our company culture is built on a foundation of integrity, compassion, and respect. We value diversity and inclusion, and we're committed to creating a work environment that's welcoming and supportive for all employees.
Why Join blithequark?
By joining blithequark as a remote Call Center Representative, you'll become part of a dynamic team that's dedicated to delivering exceptional customer service and support. You'll have the opportunity to make a real difference in the lives of our customers, while developing your skills and advancing your career. If you're passionate about healthcare and customer service, we encourage you to apply for this exciting opportunity.
blithequark is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from candidates with disabilities and veterans.
How to Apply
If you're ready to join a dynamic team and make a positive impact on the lives of our customers, please submit your application today. We can't wait to hear from you!
Apply Now