Introduction to Lowe's and the Role
Lowe's Companies, Inc., a FORTUNE50 home improvement company, is seeking an experienced and results-driven Regional Credit Manager to join our team in Region 7, covering the Philadelphia area. As a key member of our credit management team, you will play a vital role in driving business growth through strategic credit management and sales development. With a strong focus on customer satisfaction, employee development, and community engagement, Lowe's offers a dynamic and supportive work environment that fosters professional growth and success.
Job Summary
The Regional Credit Manager position is responsible for the execution of Lowe's DIY and Pro Credit products across the assigned Region. The primary purpose of this role is to train and guide store associates to grow retail sales through Lowe's Credit products while achieving performance targets for credit applications, credit sales, and credit penetration. As a Regional Credit Manager, you will coach, motivate, and train key store personnel in partnership with local store leadership to drive credit card sales through every store transaction.
Key Responsibilities
- Coach, motivate, and train key store personnel in partnership with local store leadership on effective techniques to drive credit card sales through every store transaction
- Partner with the Divisional Credit Manager and peer Regional Credit Managers to identify best-in-class industry approaches to grow retail sales through Lowe's credit products
- Monitor, track, and trend credit sales results in each assigned district using data provided by the Credit Field Team Sr. Analyst and advise store leadership on progress against store credit sales plans
- Develop and maintain relationships with regional and store leadership and business partners within the assigned territory to resolve issues as necessary
- Drive compliance with applicable laws, rules, and regulations, adhering to policies while applying sound ethical judgment regarding personal behavior, conduct, and business practices
- Escalate, manage, and report control issues with urgency and transparency
Requirements and Qualifications
To be successful in this role, you will need to possess a combination of education, experience, and skills that align with the requirements outlined below.
Essential Qualifications
- Bachelor's Degree in Business, Communications, or a related field
- 3-5 years of retail operations, sales, or credit services experience
- 5 years of combined experience in retail sales or credit/financial services in lieu of degree and other experience requirements
Preferred Qualifications
- Proven experience in credit management, sales development, and team leadership
- Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions
- Excellent communication, coaching, and interpersonal skills, with the ability to build strong relationships with store associates, leadership, and business partners
- Ability to work in a fast-paced environment, prioritize tasks, and manage multiple projects simultaneously
Skills and Competencies
To excel in this role, you will need to possess a range of skills and competencies that include:
- Strong business acumen, with a deep understanding of credit management, sales development, and retail operations
- Excellent leadership and coaching skills, with the ability to motivate and develop high-performing teams
- Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions
- Excellent communication, interpersonal, and relationship-building skills, with the ability to build strong relationships with store associates, leadership, and business partners
- Ability to work in a fast-paced environment, prioritize tasks, and manage multiple projects simultaneously
Career Growth Opportunities and Learning Benefits
- Comprehensive onboarding program to ensure a smooth transition into the role
- Ongoing training and development programs to enhance your skills and knowledge
- Opportunities for career advancement and professional growth within the company
- Access to a range of tools and resources to support your success in the role
Work Environment and Company Culture
Lowe's is a dynamic and supportive work environment that fosters professional growth and success. As a Regional Credit Manager, you will be part of a team that is passionate about delivering exceptional customer service, driving business growth, and making a positive impact in the communities we serve. Our company culture is built on a set of values that include:
- A commitment to customer satisfaction and loyalty
- A focus on employee development and growth
- A passion for innovation and continuous improvement
- A dedication to community engagement and social responsibility
Compensation, Perks, and Benefits
Lowe's offers a competitive compensation package that includes a salary range of $95,500.00 - $159,200.00 annually, as well as a range of perks and benefits, including:
- Comprehensive health and wellness programs
- Retirement savings plans, including a 401(k) matching program
- Paid time off and holiday pay
- Employee discounts on Lowe's products and services
- Opportunities for career advancement and professional growth
Conclusion
If you are a motivated and results-driven professional with a passion for credit management, sales development, and team leadership, we encourage you to apply for the Regional Credit Manager role at Lowe's. With a competitive compensation package, comprehensive benefits, and opportunities for career growth and development, this is an exciting opportunity to join a dynamic and supportive team and make a positive impact in the communities we serve. Don't hesitate to apply – submit your application today and take the first step towards a rewarding and challenging career with Lowe's!
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