Introduction to blithequark
At blithequark, we are dedicated to revolutionizing the healthcare experience by creating healthier communities, simplifying the healthcare system, and removing barriers to quality care. Our mission is to make a positive impact on the lives of millions of people, and we are committed to achieving this goal through our unwavering dedication to excellence and customer satisfaction. As a leader in the healthcare industry, we recognize the importance of providing exceptional support to healthcare providers, and we are seeking a talented and compassionate Provider Customer Service Call and Chat Representative to join our team.
Job Overview
The Provider Customer Service Call and Chat Representative will play a vital role in supporting healthcare providers who care for our members. As a key member of our customer service team, you will be responsible for providing timely and accurate responses to questions and concerns from healthcare providers via phone calls and concurrent chats. Your expertise and knowledge will help resolve issues related to benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, and behavioral health. If you are passionate about delivering exceptional customer service and making a difference in the lives of others, we encourage you to apply for this exciting opportunity.
Key Responsibilities
- Serve as an advocate for healthcare providers by demonstrating accountability and ownership to resolve issues in a timely and professional manner
- Provide exceptional customer service to healthcare providers through multiple channels, including phone calls and concurrent chats
- Quickly and effectively triage contacts from healthcare professionals, such as physician offices, clinics, and billing offices
- Seek to understand and identify the needs of healthcare providers, answering questions and resolving issues in a courteous and professional manner
- Research and dissect complex prior authorization and claim issues, taking appropriate steps to resolve identified issues and avoid repeat calls or messages
- Collaborate effectively with internal partners to ensure issues are resolved and thoroughly communicated to healthcare providers in a timely manner
- Demonstrate strong multitasking skills, navigating multiple systems to extract necessary information and resolve issues efficiently
- Influence healthcare providers to utilize self-service digital tools, assisting with navigation questions and promoting the benefits of these tools
Essential Qualifications
- High school diploma or equivalent work experience
- Must be at least 18 years old
- 1+ years of customer service experience, with a proven track record of analyzing and resolving customer concerns
- Experience with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications
- Ability to type at a speed of 35-40 words per minute with an accuracy of 90%
- Ability to work a full-time schedule (40 hours per week), with flexibility to work any 8-hour shift between 10:35 AM and 7:05 PM CST, Monday through Friday
Preferred Qualifications
- Prior experience in the healthcare industry, with knowledge of healthcare terminology and concepts
- Experience working in a related environment, such as a call center or customer service role, with proficiency in using phones and computers as primary job tools
Telecommuting Requirements
- Reside within the Central, Eastern, or Mountain Time Zone
- Ability to maintain the security and confidentiality of company-sensitive documents
- Required to have a dedicated work area established, separated from other living areas, with adequate information privacy
- Must have access to a high-speed internet connection, either through a blithequark-approved internet service or an existing high-speed internet service
Soft Skills
- Ability to multitask, including typing in multiple conversations simultaneously
- Excellent problem-solving, organizational, and interpersonal skills
- Demonstrated experience consistently achieving quality and productivity standards
- Emotional intelligence and empathy, with the ability to understand and respond to the needs of healthcare providers
- Active listening and comprehension skills, with the ability to communicate effectively through verbal and written means
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our employees. As a Provider Customer Service Call and Chat Representative, you will have access to comprehensive training programs, including 11 weeks of paid training, to help you develop the skills and knowledge necessary to succeed in your role. You will also have opportunities to advance your career, with clear direction on what it takes to succeed in your role and development opportunities for other roles within the company.
Work Environment and Company Culture
At blithequark, we pride ourselves on our positive and inclusive work environment. We believe that diversity creates a healthier atmosphere, and we are committed to fostering a culture of respect, empathy, and understanding. As an equal employment opportunity employer, we welcome applications from qualified candidates of all backgrounds and perspectives.
Compensation, Perks, and Benefits
As a blithequark employee, you will be rewarded with a competitive salary and comprehensive benefits package, including a range of incentives and recognition programs. You will also have access to equity stock purchase and 401(k) contribution opportunities, as well as a comprehensive benefits package that includes medical, dental, and vision coverage.
Conclusion
If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. As a Provider Customer Service Call and Chat Representative at blithequark, you will have the chance to make a positive impact on the lives of healthcare providers and their patients, while also advancing your career and developing your skills. Don't miss out on this opportunity to join a dynamic and inclusive team – apply today!
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