At arenaflex, we're on a mission to revolutionize the way specialized transportation companies navigate the complex world of over-dimensional trucking permits. As a key player in our team, you'll have the opportunity to grow with us, develop your skills, and become an expert in the industry. If you're a motivated and hard-working individual with a passion for delivering exceptional customer service, we want to hear from you!
**About arenaflex**
arenaflex is a leading provider of critical support and service to thousands of specialized transportation companies across the United States and Canada. Our commitment to excellence has earned us a reputation for having the best service in the industry. We're a dynamic team of hard-working, motivated individuals who are dedicated to providing top-notch customer service with a smile. Our employees are the backbone of our success, and we reward those who excel with ample growth opportunities, great benefits, and a competitive compensation plan.
**Key Responsibilities**
As an Experienced Permit Technician / Customer Service Processing Specialist, you'll play a vital role in supporting our employees as they process and submit applications for over-dimensional trucking permits. Your responsibilities will include:
* Submitting oversize/overweight trucking permit applications to states' permit offices and following up on applications to ensure permits are returned as quickly as possible
* Ensuring the accuracy of submitted permit applications
* Keeping our customers informed of the statuses of their orders
* Providing exceptional customer service and support to our clients
* Assisting our permit staff with various tasks to ensure seamless operations
* Developing expertise in various states' rules and procedures for over-dimensional loads and movements
* Managing relationships with our customers and becoming their valued partner in a crucial part of their business
**Qualifications**
To succeed in this role, you'll need to possess:
* An extremely motivated and hard-working attitude
* An outgoing personality with excellent communication skills (written and spoken)
* Experience and comfort with Microsoft Office and modern web browsers
* Strong organizational skills and the ability to balance multiple tasks and demands at the same time
* A willingness to work 9am to 6pm, Monday to Friday
* A passion for delivering exceptional customer service and support
**Essential Skills and Competencies**
To excel in this role, you'll need to demonstrate:
* Strong attention to detail and accuracy
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment with multiple priorities
* Strong organizational and time management skills
* Ability to adapt to changing situations and priorities
* Strong problem-solving and analytical skills
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their skills. As a Permit Technician / Customer Service Processing Specialist, you'll have the opportunity to:
* Develop expertise in various states' rules and procedures for over-dimensional loads and movements
* Become an expert in permit processing and customer service
* Take on additional responsibilities and become an account manager
* Participate in ongoing training and development programs
* Collaborate with our team to drive innovation and excellence in our industry
**Work Environment and Company Culture**
arenaflex is a dynamic and fast-paced work environment that's dedicated to delivering exceptional customer service and support. Our team is passionate about what we do, and we're committed to creating a positive and inclusive work culture. As a Permit Technician / Customer Service Processing Specialist, you'll have the opportunity to work with a talented team of individuals who are dedicated to excellence.
**Compensation, Perks, and Benefits**
We offer a competitive compensation package that includes:
* A base salary of $30,000.00 - $40,000.00 per year
* Unlimited bonus potential
* Paid time off and holidays
* Excellent benefit package
* 401(k) retirement account with employer contribution
* Dental insurance
* Health insurance
* Paid time off
* Retirement plan
**Schedule**
Our standard working hours are 9am to 6pm, Monday to Friday. You'll have the opportunity to work in a 8-hour shift, with regular breaks and time off.
**How to Apply**
If you're a motivated and hard-working individual with a passion for delivering exceptional customer service, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and discuss how you can join our dynamic team at arenaflex!