At blithequark, we're dedicated to revolutionizing the way healthcare is delivered, and we're seeking a highly skilled and compassionate Remote Medical Customer Service Specialist to join our team. As a key member of our Shared Services Center, you'll play a vital role in supporting our mission to provide safe, quality healthcare and build enduring relationships with our patients. If you're passionate about delivering exceptional patient experiences and have a strong background in medical revenue cycle experience, we encourage you to apply for this exciting opportunity. **About blithequark** blithequark is a leading healthcare provider, operating in 40 distinct markets across 15 states. With a commitment to helping people get well and live healthier, we're dedicated to developing and operating healthcare delivery systems that prioritize patient-centered care. Our team members are the backbone of our organization, and we're proud to offer a robust benefits package, flexible scheduling, and opportunities for professional growth and development. **Job Summary** As a Remote Medical Customer Service Specialist, you'll be responsible for providing exceptional customer service to patients and families, resolving issues in a timely manner, and maintaining a working knowledge of workflow systems. This is a part-time opportunity, with a flexible schedule that allows you to work from the comfort of your own home. If you're looking for a role that offers a sense of purpose, flexibility, and opportunities for growth, we invite you to join our team. **Responsibilities** * Review and identify issues from calls into the telephony system in a timely manner (50%) * Maintain a working knowledge of workflow systems to properly assign follow-up dates, department requests, and notate appropriately (10%) * Ensure all calls within business hours are answered and handled appropriately, providing exceptionally high customer service to callers within company guidelines (10%) * Perform payment transactions and request payment from accounts reflecting a balance (10%) * Assist with clerical duties as needed, such as email, facsimile, etc. (10%) * Requires close supervision and guidance from the supervisor (10%) **Requirements** * 1+ years of medical revenue cycle experience (required) * 2+ years of medical revenue cycle experience (preferred) * Strong communication and interpersonal skills * Ability to work in a fast-paced environment and prioritize tasks effectively * Proficiency in workflow systems and ability to learn new systems quickly * Strong attention to detail and organizational skills * Ability to work independently and as part of a team **Preferred Qualifications** * Experience working in a healthcare setting * Knowledge of medical billing and coding principles * Familiarity with electronic health records (EHRs) and practice management systems (PMS) * Strong analytical and problem-solving skills **What We Offer** * Robust benefits package, including health insurance, flexible scheduling, and 401k * Opportunities for professional growth and development * Flexible scheduling to accommodate your needs * A dynamic and supportive work environment * The chance to make a meaningful difference in the lives of our patients and families **Career Growth Opportunities** At blithequark, we're committed to helping our team members grow and develop their careers. We offer a range of opportunities for professional growth, including: * Training and development programs to enhance your skills and knowledge * Mentorship and coaching to support your career advancement * Opportunities for advancement to leadership roles * A culture that values diversity, equity, and inclusion **Work Environment** As a Remote Medical Customer Service Specialist, you'll have the flexibility to work from the comfort of your own home. Our team is dedicated to providing a supportive and inclusive work environment, with regular check-ins and feedback to ensure your success. **Compensation and Benefits** We offer a competitive compensation package, including: * Hourly rate: $ [insert rate] * Benefits package, including health insurance, flexible scheduling, and 401k * Opportunities for professional growth and development **How to Apply** If you're passionate about delivering exceptional patient experiences and have a strong background in medical revenue cycle experience, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from diverse candidates and are proud to offer a workplace that values and respects all individuals. Apply for this job