At arenaflex, we're committed to delivering exceptional customer experiences and providing innovative solutions to meet the evolving needs of our patients. As a Part-Time Remote Data Entry Specialist – Customer Service Representative, you'll play a vital role in supporting our pharmacy operations and ensuring seamless interactions with our customers. If you're passionate about delivering top-notch service, possess excellent communication skills, and thrive in a dynamic environment, we encourage you to join our team. **About arenaflex** arenaflex is a well-established American pharmaceutical retailer and company, founded in 1901 in Chicago, Illinois. With a rich history of growth and innovation, we've become one of the largest drug store chains in the United States. Our commitment to providing a wide range of products and services, including prescription drugs, over-the-counter drugs, health and wellness products, beauty products, and more, has earned us a reputation for excellence in the industry. **Job Summary** As a Part-Time Remote Data Entry Specialist – Customer Service Representative, you'll be responsible for processing new patient enrollments, handling patient medication requests, and resolving external exceptions while maintaining the highest level of customer satisfaction. You'll work closely with our pharmacy team to ensure accurate and efficient data entry, while also providing exceptional customer service through inbound and outbound calls, emails, and messages. **Key Responsibilities** * Utilize arenaflex's remedy information entry methods and rules to process new patient enrollments, entering information into the appropriate system while adhering to HIPAA guidelines. * Handle patient medication requests, including entering refill orders for processing, investigating missing medication data, and deciphering clinical abbreviations (SIG codes). * Resolve external exceptions by researching, gathering data, making amendments, and resubmitting for processing as per individual arrangement requirements. * Provide support to pharmacists, both in-office and at other locations, recognizing and conveying issues to senior-level staff as necessary. * Acquire a dynamic professional license or certification within the initial 90 days and maintain a current professional license or certification. **Essential Capabilities** * Basic computer skills, including: + Starting and closing the computer + Using a mouse to point and click + Starting and closing programs + Switching between programs + Saving files + Printing documents + Accessing data online * Basic web search skills, including: + Opening a browser + Typing URLs in the address bar + Using a search engine + Bookmarking a webpage + Navigating using back/forward/stop buttons + Completing online forms * Transitional-level keyboarding skills, including: + Typing at least 25 words per minute + Typing by memory + Organizing reports * Effective communication skills, including: + Writing clearly and concisely + Speaking clearly and professionally **Preferred Capabilities** * At least one year of pharmacy experience in a retail or call center environment * Experience providing customer service to internal and external clients, including meeting quality standards for services and assessing customer satisfaction * Transitional to advanced-level keyboarding skills, including: + Typing at least 35 words per minute + Typing by memory + Organizing documents * Familiarity with Spanish and English **Benefits of Working at arenaflex** At arenaflex, we're committed to providing a supportive and inclusive work environment that fosters growth and development. Some of the benefits of working with us include: * Competitive hourly rate of $23/hour * Flexible scheduling options to meet different employee needs * Opportunities for professional development and advancement within the company * Access to a range of benefits, including health care benefits, prescription drug discounts, employee assistance programs, paid time off, retirement plans, employee discounts, and wellness programs * A dynamic and supportive team environment that encourages collaboration and innovation **How to Apply** If you're passionate about delivering exceptional customer experiences and possess the skills and qualifications outlined above, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our commitment to excellence in the pharmaceutical industry. Apply for this job