Experienced Part-Time Remote Customer Service Representative for Shareholder Communications and Proxy Season Support at blithequark

Introduction to blithequark and the Industry

blithequark is a leading provider of shareholder communications and proxy season support services, helping public companies manage their annual meetings and voting processes. As a key player in the financial services industry, blithequark is committed to delivering exceptional customer experiences and ensuring the integrity of the voting process. With a strong focus on innovation and customer satisfaction, blithequark is seeking an experienced Part-Time Remote Customer Service Representative to join its team and support the Fall Proxy season.

Job Overview

In this role, you will be responsible for providing top-notch customer service to shareholders, responding to inbound and outbound calls, and assisting with voting processes. You will be working in a fast-paced environment, handling a high volume of calls, and providing clear and concise information to shareholders. If you have a passion for delivering exceptional customer experiences and are looking for a challenging and rewarding role, this is an excellent opportunity to join the blithequark team.

Key Responsibilities

• Respond to inbound and outbound calls from shareholders, providing clear and concise information on voting processes and proxy materials
• Assist shareholders with voting, including understanding how to vote online, by phone, or by mail
• Answer questions from shareholders on specific items on the ballot, such as board elections, executive compensation, and mergers and acquisitions
• Provide paper copies of proxy statements and annual reports to shareholders upon request
• Update shareholder votes and ensure accurate recording of voting information
• Meet productivity and quality standards, including schedule adherence, call metrics, and QA scores
• Work in a fast-paced environment, adapting to changing priorities and deadlines

Essential Qualifications

• High school diploma or GED required
• Minimum of 1 year of customer service experience in a contact center environment
• Minimum of 6 months of outbound call experience (within the last 24 months)
• Experience persuading customers to complete a task, such as casting a vote
• Clear and professional speaking voice, with the ability to work with affluent customers
• Ability to read and interpret call scripts verbatim
• Proficiency in Microsoft Office products, including Outlook and Teams
• Ability to use dual monitors and toggle between systems simultaneously
• Ability to read, speak, and take notes at the same time on a phone call

Preferred Qualifications

• Previous experience in a customer-facing role, preferably in the financial services industry
• Knowledge of proxy season and shareholder communications
• Experience working in a remote or virtual environment
• Strong technical skills, including proficiency in Microsoft Office and ability to learn new systems quickly

Skills and Competencies

• Excellent customer service skills, with the ability to provide clear and concise information
• Strong communication and interpersonal skills, with the ability to work with diverse stakeholders
• Ability to work in a fast-paced environment, adapting to changing priorities and deadlines
• Strong problem-solving and analytical skills, with the ability to resolve customer complaints and issues
• Ability to work independently and as part of a team, with a strong focus on collaboration and teamwork

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Part-Time Remote Customer Service Representative, you will have access to training and development programs, including onboarding and ongoing training sessions. You will also have the opportunity to work with a talented team of professionals, learning from their experiences and expertise. With a strong focus on innovation and customer satisfaction, blithequark is an excellent place to build your career and develop your skills.

Work Environment and Company Culture

blithequark is a dynamic and innovative company, with a strong focus on customer satisfaction and employee engagement. As a remote employee, you will be working from the comfort of your own home, with the flexibility to manage your schedule and workload. Our company culture is built on the values of integrity, respect, and teamwork, and we are committed to creating a positive and inclusive work environment for all employees.

Compensation, Perks, and Benefits

The pay range for this position is $20.00 - $20.00 per hour. As a blithequark employee, you will also be eligible for a range of benefits, including medical, dental, and vision insurance, critical illness and accident insurance, 401(k) retirement plan, and life insurance. You will also have access to a range of perks, including transportation benefits, employee assistance programs, and time off/leave policies.

Equipment Requirements

To be successful in this role, you will need to have a reliable computer, internet connection, and phone. blithequark will provide a laptop and necessary software, but you will need to have a USB headset and second monitor. You will also need to have a dedicated workspace, free from distractions and interruptions.

Conclusion

If you are a motivated and customer-focused individual, with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a Part-Time Remote Customer Service Representative at blithequark, you will be working with a talented team of professionals, providing critical support to shareholders and helping to drive the success of our clients. Don't miss out on this opportunity to build your career and develop your skills with a leading provider of shareholder communications and proxy season support services. Apply today and take the first step towards a rewarding and challenging career with blithequark!

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