Are you a customer service enthusiast with a passion for helping others? Do you thrive in a fast-paced environment where no two calls are ever the same? If so, we invite you to join arenaflex as a Part-Time Remote Call Center Representative/Customer Service Representative. As a key member of our team, you will play a vital role in providing exceptional customer service to patients and caregivers who rely on our client's payroll services for self-directed Medicaid programs.
**About arenaflex**
arenaflex is a leading provider of innovative solutions for the healthcare industry. Our mission is to empower patients and caregivers to receive the care they need, while also providing a seamless and efficient experience for our clients. We are committed to fostering a culture of excellence, empathy, and innovation, and we believe that our employees are the driving force behind our success.
**The Role**
As a Part-Time Remote Call Center Representative/Customer Service Representative, you will be responsible for answering incoming calls from patients and caregivers, providing information and support, and resolving issues in a timely and professional manner. You will also be required to:
* Answer incoming calls with compassion and professionalism, responding to questions and providing important information
* Assist with enrollment, program applications, and set up in applicable systems
* Retrieve information to assist caregivers with payroll-related inquiries
* Utilize de-escalation techniques when supporting upset or frustrated callers
* Offer guidance and directions to both caregivers and patients to effectively resolve any issues they're facing
* Document information and outcomes as necessary
**Requirements**
To be successful in this role, you will need:
* At least one year of customer service experience
* Strong computer skills and the ability to offer troubleshooting advice when appropriate
* The ability to offer empathy, patience, and a friendly demeanor at all times
* The ability to handle calls of a sensitive nature and de-escalate emotionally charged patients and caregivers
* Great active listening skills
* Excellent written and verbal communication skills
* Strong attention to detail
* The ability to multitask and adapt to change in a fast-paced environment
* A quality-focused mindset and a desire to achieve first call resolution whenever possible
* The ability to accurately and confidently work with numbers and discuss money
**Home Office Environment**
To ensure your success as a remote worker, you will need to meet the following technical requirements:
* A computer meeting these criteria:
+ Operating System: Windows 10 or 11
+ Memory: 8GB of RAM
+ CPUs (Speed * Processors): 6
+ Hard Drive: At least 500MB of free space
+ Sound: sound card (standard on most computers)
+ Up-to-date antivirus software
+ Access to high-speed, hardwired internet (no Wi-Fi or Satellite, please)
+ Dual monitors
+ A USB noise-cancelling headset
+ A webcam for your certification experience
**Flexible Hours of Operation**
As a Part-Time Remote Call Center Representative/Customer Service Representative, you will enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don't, within the client's hours of operation. Hours of operation are Monday through Saturday, 8:00 AM to 08:00 PM ET. Please note that this third-party client requires that contractors service between 30-35 hours per week. Also, due to Mondays and Fridays being particularly busy, the client is seeking contractors who can service some hours on those days.
**Pay and Perks**
This flexible opportunity pays independent contractors $13 per hour. Prior to supporting PPL, you will need to successfully complete a Certification class. The Certification class will take place from December 30th through January 8th, Monday through Friday from 9:00 AM to 5:00 PM EST. Class will not be held on New Year's Day. While you will not be able to invoice for the $13 per hour during Certification, you will receive $250 after you successfully complete certification and begin servicing.
**Your Remote, Independent Contractor Status**
As an independent contractor, you will have the freedom and flexibility to choose your own schedule, within the client's hours of operation. You'll enjoy significant savings in expenses related to transportation, clothing, childcare or eldercare, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility.
**Additional Benefits**
* One-on-one mentorship
* Free certification and ongoing development opportunities
* The freedom and flexibility to choose your own schedule, within the client's hours of operation
* The chance to achieve better work-life balance
* NexRep Perks, a program that recognizes the service provided by independent contractors to arenaflex's clients and their customers via the arenaflex Marketplace platform. With the NexRep Perks program, you'll have the opportunity to earn Perks points. As those points add up, you'll unlock access to Perks - exclusive discounts and savings on a variety of common expenses such as health and dental coverages, banking services, legal and technical support, and more!
**Don't Hesitate, Apply!**
Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today and join our team of dedicated professionals who are passionate about making a difference in the lives of patients and caregivers.