Introduction to blithequark and the Role
At blithequark, we are committed to delivering exceptional customer experiences through our dedicated customer service team. As a key member of our ordering processing support team, you will play a vital role in managing spare parts sales orders, collaborating with internal and external customers, and ensuring seamless order delivery. If you have a passion for providing top-notch service and are detail-oriented with excellent data entry skills, we invite you to join our dynamic team as a Part-Time Data Entry and Ordering Processing Specialist.
About the Department and Employment Type
Our customer service department is the backbone of our organization, and we are seeking a highly motivated individual to join our team on a part-time basis. As a part-time employee at blithequark, you will have the opportunity to work in a fast-paced environment, develop your skills, and contribute to the success of our company.
Key Responsibilities
- Interact with customers, sales, and service representatives to handle pre-sales and post-sales service functions related to domestic and international order processing.
- Process orders for materials, both domestic and international, in accordance with blithequark's policies and practices.
- Coordinate and perform activities such as order entry, order acknowledgement, order revision, and preparation of shipping documents.
- Receive customer requests and prepare documents/trouble tickets related to processing returns (RMA), servicing, and exchanges.
- Update databases with the status of returned materials issues and account for returns inventory.
- Record and report the status of equipment returns, repairs, replacements, sales orders, and delivery schedules.
- Ensure service information is accessible by sorting and filing documents/forms and handle requests for additional company materials.
- Maintain records of returns, schedule changes, product enhancements or changes, and product pricing, and resolve return credit problems.
- Coordinate and perform activities associated with the transfer of consigned material and order tracking and customs clearance by working with transportation carriers and brokers.
Essential and Preferred Qualifications
To be successful in this role, you should have:
- Direct customer support experience, including administrative experience.
- Order processing experience or an equivalent combination of formal training in logistics, data processing, marketing, international business, finance, and accounting, production control, or related office and business education.
- Proficiency in utilizing business tools such as email, Microsoft Word, Excel, and PowerPoint.
- Experience with HCM (e.g., Workday), SAP, Salesforce equivalent ERP product, and productivity software is desired.
- A typical education and experience requirement for this role is an Associate's degree or equivalent, with 1-3 years of related experience.
Skills and Competencies
In addition to the essential qualifications, the ideal candidate will possess:
- Excellent communication and interpersonal skills.
- Strong attention to detail and organizational skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Basic knowledge of logistics, data processing, and customer service principles.
- Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our employees. As a Part-Time Data Entry and Ordering Processing Specialist, you will have access to:
- Ongoing training and development opportunities to enhance your skills and knowledge.
- Career advancement opportunities within the company.
- A collaborative and supportive work environment that encourages innovation and creativity.
- Recognition and reward for outstanding performance and contributions to the company.
Work Environment and Company Culture
blithequark is a dynamic and inclusive organization that values diversity, equity, and inclusion. Our company culture is built on the principles of:
- Respect and empathy for our customers, employees, and stakeholders.
- A commitment to excellence and continuous improvement.
- A collaborative and supportive work environment that fosters growth and development.
- A strong sense of community and social responsibility.
Compensation, Perks, and Benefits
As a Part-Time Data Entry and Ordering Processing Specialist at blithequark, you can expect:
- A competitive hourly rate of $25.00 - $28.00 per hour.
- A comprehensive benefits package that includes 401k, 401k matching, paid time off, sick time, and a generous medical, dental, and vision package.
- Short-term disability benefits to support your well-being and financial security.
- Opportunities for professional growth and development, including training and education assistance.
Conclusion
If you are a motivated and detail-oriented individual with a passion for customer service and data entry, we encourage you to apply for the Part-Time Data Entry and Ordering Processing Specialist role at blithequark. Join our dynamic team and contribute to the success of our company while developing your skills and advancing your career. Apply now and take the first step towards a rewarding and challenging career with blithequark!
Apply Now